Doctify is a healthcare directory, powered by verified patient reviews and professional skill endorsements
Our mission is simple: to empower you to find and connect with the right healthcare provider for your unique needs.
Every year, over 6 million patients use Doctify to:
To be listed on Doctify, individual healthcare professionals must hold an active registration/license with the relevant regulatory body. While many professionals choose to claim and actively manage their profiles, others are created on their behalf to provide patients with access to the most comprehensive and trustworthy directory possible, which now includes over 150,000 profiles and continues to grow every day.
No, Doctify is not a healthcare provider.
Doctify is a healthcare directory, helping you find the best healthcare provider for your unique needs.
So, whilst we don’t provide healthcare, we’re here to connect you with the experts who do.
No, medical advice should always come from licensed healthcare professionals.
Doctify is a healthcare directory, helping you find and connect with the best healthcare professional for your unique needs.
So, whilst we can’t provide medical advice, we’re here to connect you with the experts who can.
We’re building the most helpful and trustworthy directory in healthcare, with over 150,000 specialists and practices listed and growing daily.
To be listed on Doctify, individual health professionals must hold an active registration/license with the relevant regulatory body. While many professionals choose to claim and actively manage their profiles, others are created on their behalf to provide patients with access to the most comprehensive directory possible.
If your doctor isn’t listed yet, help us change that. Feedback to our Patient Support Team at hello@doctify.com.
Note: Some health professionals opt out of appearing on Doctify. It’s their choice, and we respect it.
Yes, Doctify is a completely free healthcare directory for patients to use.
Please note that our directory service is separate from any costs associated with visiting the healthcare provider. If you’re not sure about the cost of your appointment, check with your healthcare provider or insurance provider directly.
Outstanding and Great Patient Experience badges are awarded to healthcare providers annually and will display a date indicating the year it was awarded.
To ensure that these badges reflect recent and long-term patient satisfaction, providers are scored on multiple metrics:
Their score against these metrics determines which badge, if any, they have earned:
The text message might say something like this:
“A review has been submitted on Doctify using your phone number. If this wasn’t you, please click the following link: [url]”
This means someone submitted a review on Doctify using your phone number.
If you believe your phone number was used fraudulently, or in error:
The text message might say something like this:
This means that the healthcare provider has responded to your review.
To see their reply, please visit the healthcare provider’s Doctify profile. Then, simply scroll down to the Reviews section, find your specific review, and their response will be visible there.
If your healthcare provider uses Doctify to collect patient feedback
They will invite you to leave an anonymous review via Doctify after your appointment. Usually via email, SMS, QR code, or a tablet in the clinic.
If you were not invited to leave a review, you can:
You’ll need to share proof of your appointment with us, such as:
Your proof of your appointment should clearly show:
If your healthcare provider does not use Doctify to collect patient feedback
If you believe in the power of patient voices, let your provider know. Many welcome feedback – and knowing you want to share your experience may encourage them to start using Doctify to collect patient feedback.
If their profile says “Not actively collecting reviews right now”, they are not using Doctify’s review software and so reviews cannot be submitted.
Only specialists and clinics who subscribe to Doctify’s review software can collect patient reviews via Doctify.
If your healthcare provider isn’t subscribed:
If you believe in the power of patient voices, let your healthcare provider know. Many welcome feedback – and knowing you want to share your experience may encourage them to start using Doctify to collect patient feedback.
“A review has been submitted on Doctify using your phone number. If this wasn’t you, please click the following link: [url].”
• Opt-Out Option: Don’t want your review to be published? No problem! Just click the link in the SMS within 7 days to flag and remove it.
• Automatic Verification: If no opt-out action is taken within 7 days, the review is automatically verified.
If you’d like an update on your review, please contact the Patient Support Team at patientreviews@doctify.com and include the phone number you used to leave the review. We’ll be happy to help.
Get in touch with our Patient Support Team at patientreviews@doctify.com if you would like to edit or remove it.
In your request, please confirm the phone number used to leave the review and the amendments you would like to make,
There are a few possible reasons why your review may not appear on the profile:
If you’d like an update on your review, please contact the Patient Support Team at patientreviews@doctify.com and include the phone number you used to leave the review. We’ll be happy to help.
Only real patients can leave reviews, and only verified health professionals can leave skill endorsements.
This keeps Doctify trustworthy, unlike open systems (like Google Reviews) where anyone can chime in and leave a fake or misleading review.
Doctify is a healthcare directory, powered by verified patient reviews.
Your review helps in two key ways:
Additionally, reviews via Doctify are:
No. All patients have the right to leave a review – not just those with positive experiences.
Healthcare providers using Doctify’s review software must not selectively invite only certain patients to leave reviews. This kind of “cherry-picking” goes against regulatory guidelines and Doctify’s own rules.
If your healthcare provider is using Doctify’s review software, but you were not invited to leave a review after your appointment, you can:
You’ll need to show us proof of your appointment, such as:
Your proof of your appointment should clearly show:
No. Healthcare providers cannot delete or edit reviews just because they disagree with them.
All reviews on Doctify go through a fair and independent moderation process to make sure they follow our Patient Review Policy. Providers cannot change, block, or hide reviews simply because they are negative or unflattering.
However, if a provider believes a review violates our policies – for example, if it contains offensive language – they can flag it.
What happens when a review is flagged?
Flagged reviews are:
What’s the outcome of the assessment?
All decisions are made independently by the Clinical Governance Committee – not by the healthcare provider.
Examples of why a review might be removed by the Clinical Governance Committee:
No. Healthcare providers cannot influence which reviews are published, even if they pay for our service.
Here’s how it works:
Even if a provider is paying Doctify, negative or mixed reviews are still published. Our priority is to ensure that patient feedback is trustworthy, unbiased, and transparent.
Didn’t find what you were looking for? Get in touch with our Patient Support Team.
E-mail us at: hello@doctify.com
Write to us at: Doctify, 4 Holywell Row, London, EC2A 4JF
