CASE STUDY
Advanced Care Oncology Center (ACOC)
ACOC unifies their reviews and gains meaningful patient experience insights
- Oncology
- Dubai, UAE
- Advanced Care Oncology Center
THE CHALLENGE
ACOC wanted to better understand their patients
Prior to joining Doctify, ACOC's departments were all using different feedback forms, which patients had to fill out by hand.
The team wanted to unify the reviews being collected across their departments. They were also looking for feedback forms that were easy to submit and analyse. They wanted to be able to access patient feedback that was more quantifiable and easier to transform into data to support their improvement journey.
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THE SOLUTION
Doctify has supported ACOC in digitising their patient feedback
- The Doctify healthcare review solution was introduced throughout ACOC to make review collection simple.
- All departments were set up so that they could start collecting unified patient feedback easily.
- From the Doctify Dashboard, ACOC now has access to all patient feedback submitted.
- Doctify Analytics also gives the team greater opportunities to gain valuable insights into their patients’ experiences.
THE RESULT
Let's talk about results
Since joining Doctify, the ACOC team have been able to collect more unified feedback and analyse it with greater ease. This has allowed them to gain a better understanding of what patients appreciate as well as recognise ways to make their experiences even better.
4X
2021
Outstanding Patient Feedback Award winner
4.86/5
average patient trust score
The Advanced Care Oncology Center Team
Collecting patient feedback through Doctify has confirmed that our patients really appreciate our added-on services like the patient coordinators, who bring a lot of joy to our patients.
Since working with Doctify, we have hired a new patient coordinator for the only department that didn’t have one. This means that we can better explain the sometimes longer wait times to patients before doing their PET or CT scans, improving their overall satisfaction with us.
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