CASE STUDY
Dr Sripradha Sudarsanam
Dr Sripradha collects more patient feedback than ever before with Doctify
- Paediatrics (Pediatrics)
- Dubai, UAE
- Dr Sripradha Sudarsanam
THE CHALLENGE
Dr Sripradha wanted to hear from more of her patients
When Dr Sripradha joined Doctify, she was looking for a digital solution that would enable her to gather more feedback from her patients and their families.
Dr Sripradha knew that access to this information would allow her to better understand her patients' needs and optimise the quality of medical care being provided at her clinic. She also wanted to hear her patients' pain points so that she could gain the insights needed to improve the efficiency of her clinic.
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THE SOLUTION
The installation of a Doctify-powered review kiosk to encourage patients to leave more feedback
- Doctify worked closely with Dr Sripradha to install a review collection kiosk within her clinic.
- During the set up, Doctify trained Dr Sripradha and her staff so that they could begin collecting verified feedback right away.
- Following on from the installation of the review kiosk, more patients started to leave feedback after their consultations.
THE RESULT
Let's talk about results
Since the installation of the review kiosk, Dr Sripradha has achieved a consistent flow of up-to-date feedback from her patients and their families. This wealth of information has helped Dr Sripradha to identify areas of improvement within her clinic and find ways to make her patients' experiences even better.
60+
reviews collected in 3 months
2021
winner of Doctify UAE’s Patient Voice Award
4.97/5
average patient trust score
Dr. Sripradha Sudarsanam
“I enjoy reading my patient’s feedback. My Doctify profile also makes it easier for patients to find me online and get in contact.”
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