CASE STUDY
Gensmile
Gensmile automates their review collection and collects 17x more reviews
- Dental chain
- UK wide
- Gensmile
THE CHALLENGE
The dental chain wanted to digitise their patient reviews
Before working with Doctify, Gensmile were looking for the best way to gather consistent, up-to-date patient feedback across their different dental chains.
They wanted to digitise and automate their process, so that review collection would always be simple and straightforward for their dental practices and their patients.
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THE SOLUTION
Automating Gensmile's review collection to unlock more meaningful insights
- Doctify worked with Gensmile's practice management solution SOE to set up automated feedback requests.
- This enabled Gensmile to easily send feedback requests via email and/or text to their patients after appointments.
- Doctify profiles were also created for each of Gensmile's dental practices so that their patient feedback would be available online.
THE RESULT
Let's talk about results
Since Gensmile joined Doctify, they have been able to gather a greater volume of reviews across their dental practices. The automation of their review collection also means that they now get a consistent flow of up-to-date reviews, providing them with real-time insights into their patients' experiences.
17x
more reviews with Doctify than with Google
2210
reviews collected in first six months
24x
faster review collection with Doctify
Dr Richard Howarth Commercial Director at Gensmile
“In today’s world where it is crucial to make informed decisions, especially in healthcare, ‘timely’ reviews are key to attracting new clients.”
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