Automating your feedback links
We are encouraging everyone signed up to the Doctify ethos to automate their feedback links. That way you can hear from every patient and get the wealth of information you need to drive continuous improvements to your delivery of patient-centred care.
why automate your feedback links?
A higher rate of patient feedback
A consistent and time-efficient process
A full understanding of every patient experience
Recognition of strengths and weaknesses
Up-to-date feedback for real-time insights
why automate your feedback links?
A higher rate of patient feedback
A consistent and time-efficient process
A full understanding of every patient experience
Recognition of strengths and weaknesses
Up-to-date feedback for real-time insights
a case study
Dr Harald K Widhalm
Dr Harald K Widhalm is a Doctify member and orthopaedic and trauma surgeon based in Vienna, Austria.
We spoke to Dr Widhalm about the automation of his feedback links and how the process has helped him to gain greater insight into how his patients think and feel. Dr Widhalm is using Latido – a forward thinking practice management software that has taken Austria by storm.
Why did you choose to send out automated feedback links?
I started to collect feedback because I wanted to better understand my patients’ experiences. Automating my feedback links means that I now have access to a consistent flow of reviews that are always up-to date. With Doctify, I also receive an email if I get a review of 3 stars or less so that I can make sure I reply and put steps in place to make their experiences better in the future. Patients really appreciate it when doctors take a complaint seriously and respond. A negative review can actually play in our favour.
When patients visit my Doctify profile, they not only want to see a high volume of reviews, but also recent feedback. Automating my feedback links makes sure that my future patients have the information that they need before getting in contact.
How have automated feedback links helped you?
First of all, it has helped me to avoid additional work for my secretary. I just don’t have to think about review collection anymore.
Secondly, receiving regular and honest feedback from my patients has helped me to recognise the areas of my practice I can make better for them. I have been able to put processes in place and make slight tweaks so that my patients can get the very best from me.
How do you use automated feedback links?
At this moment in time, I’m including a Doctify link in every invoice that I send out. That way every patient I see has the opportunity to leave me feedback. I am currently waiting for a feature to be added to my practice software system. A dedicated review email will then be sent out to each patient after their appointment.
When I am able to send out a dedicated email, the conversion rate of patients leaving a review will be even better.
a case study
Dr Harald K Widhalm
Dr Harald K Widhalm is a Doctify member and orthopaedic and trauma surgeon based in Vienna, Austria.
We spoke to Dr Widhalm about the automation of his feedback links and how the process has helped him to gain greater insight into how his patients think and feel. Dr Widhalm is using Latido – a forward thinking practice management software that has taken Austria by storm.
Why did you choose to send out automated feedback links?
I started to collect feedback because I wanted to better understand my patients’ experiences. Automating my feedback links means that I now have access to a consistent flow of reviews that are always up-to date. With Doctify, I also receive an email if I get a review of 3 stars or less so that I can make sure I reply and put steps in place to make their experiences better in the future. Patients really appreciate it when doctors take a complaint seriously and respond. A negative review can actually play in our favour.
When patients visit my Doctify profile, they not only want to see a high volume of reviews, but also recent feedback. Automating my feedback links makes sure that my future patients have the information that they need before getting in contact.
How have automated feedback links helped you?
First of all, it has helped me to avoid additional work for my secretary. I just don’t have to think about review collection anymore.
Secondly, receiving regular and honest feedback from my patients has helped me to recognise the areas of my practice I can make better for them. I have been able to put processes in place and make slight tweaks so that my patients can get the very best from me.
How do you use automated feedback links?
At this moment in time, I’m including a Doctify link in every invoice that I send out. That way every patient I see has the opportunity to leave me feedback. I am currently waiting for a feature to be added to my practice software system. A dedicated review email will then be sent out to each patient after their appointment.
When I am able to send out a dedicated email, the conversion rate of patients leaving a review will be even better.
data and statistics
More reviews collected
A dental chain increased their monthly review numbers with automated feedback links
Seamless submission
Automated feedback links are typically sent between 24 and 48 hours
Higher conversion rate
Patients are more likely to reply to automated feedback links
data and statistics
More reviews collected
A dental chain increased their monthly review numbers with automated feedback links
Seamless submission
Automated feedback links are typically sent between 24 and 48 hours
Higher conversion rate
Patients are more likely to reply to automated feedback links
ways to automate your feedback
Integrate your link into your patient or visitor communication software with a dedicated review email
Include your review link or QR code in your invoices and letters to patients
Add your review link or QR code to your email signature
ways to automate your feedback
Integrate your link into your patient or visitor communication software with a dedicated review email
Include your review link or QR code in your invoices and letters to patients
Add your review link or QR code to your email signature
We always recommend integrating your link into your patient and visitor communication software. It can either be included as a footer in your communications or even better, a dedicated review email can be sent out after appointments. It is the most effective way of getting consistent patient feedback.
Our customer success team can help you to set this up. They work with a number of software providers. If yours isn’t on the list below, we are more than happy to get in touch with them so that you can automate the sending of your feedback links. For any further information, please contact hello@doctify.com and our team will be able to guide you through the process.
We always recommend integrating your link into your patient and visitor communication software. It can either be included as a footer in your communications or even better, a dedicated review email can be sent out after appointments. It is the most effective way of getting consistent patient feedback.
Our customer success team can help you to set this up. They work with a number of software providers. If yours isn’t on the list below, we are more than happy to get in touch with them so that you can automate the sending of your feedback links. For any further information, please contact hello@doctify.com and our team will be able to guide you through the process.
management and communication software we work with
management and communication software we work with
Have you automated your review collection with Doctify? We would love to write a case study on how it has benefitted you and your practice. Please email us at hello@doctify.com
Have you automated your review collection with Doctify? We would love to write a case study on how it has benefitted you and your practice. Please email us at hello@doctify.com
