I am a patient

At Doctify, we’re dedicated to making your healthcare journey as smooth, transparent, and stress-free as possible. Whether you’re exploring options for care, leaving a review, or simply curious about how we operate, we’re here to help. Our helpful articles below are designed to guide you every step of the way, so you can find the care you need with ease and confidence. Let us simplify your healthcare experience!

Can Doctify provide patients with medical help and advice

Short answer: No.

Doctify isn’t a healthcare provider, and we can’t offer medical help or advice. Instead, we’re an online review platform designed to connect patients with the right healthcare specialists. Think of us as your trusted guide to finding quality care, backed by reviews from real patients.

What Does Doctify Offer?

Here’s how we make your healthcare search simple and effective:

  • Search for Health Specialists: Easily find specialists, clinics, or hospitals by location, specialism, or insurance provider.
  • Access Information: Learn about the services and treatments offered by different providers.
  • Read Reviews: Dive into authentic patient feedback to make confident, informed decisions.
  • Request Appointments: Book appointments with your chosen healthcare professional directly through our platform.
Why Can’t Doctify Provide Medical Advice?

While we’re here to help you connect with trusted healthcare providers, Doctify team members aren’t medically qualified. In fact, under UK law, it’s illegal for us to give medical advice or information. This is all about ensuring your safety—medical guidance should always come from licensed healthcare professionals.

How to Use Doctify

Looking for the right healthcare provider? It’s easy with Doctify:

  • Search for a specialist or clinic that fits your needs.
  • Read reviews from real patients to narrow down your options.
  • Request an appointment directly through our platform.
Your Health, Your Choice

At Doctify, we’re all about empowering you to make informed decisions about your healthcare. While we can’t provide medical advice, we’re here to connect you with the experts who can.

For more details, check out our Terms and Conditions and start your journey to better health today!

 

YES, Doctify is completely free for patients to us

You can freely search for healthcare providers in your chosen area and for the expertise you need, whether it’s for public or private care.

What Does Doctify Offer?

  • Free Resource: Learn more about doctors, dentists, or hospitals without any cost.

  • Transparency: Our mission is to help you select the best possible healthcare provider by increasing transparency in the healthcare industry.

  • Easy Connection: Connect with healthcare professionals quickly and easily.

Requesting Appointments

Requesting an appointment via Doctify is 100% free for patients. We aim to make it as easy as possible for you to get the care you need.

 
 

Note: Our service is separate from any costs of visiting the doctor, such as insurance. If you’re not sure about the cost of your appointment, we encourage you to check with your healthcare provider or insurance company. All contact information will be displayed on the Doctify profile of the individual or clinic.

For more information on making your selection, click here.

Doctify: Making Healthcare Simple and Accessible for You

At Doctify, our mission is to connect you with the right care, at the right time, with zero hassle. Here’s how we make your healthcare journey as smooth as possible:

Why You’ll Love Using Doctify:
Find Your Perfect Match:

Looking for the right healthcare provider? Our platform lets you easily search for doctors, specialists, and clinics based on your needs—location, expertise, availability, you name it!

See the Bigger Picture

Make confident decisions with detailed profiles, real reviews, and honest ratings from other patients. You’ll always know exactly what to expect.

No Fees, No Worries

Requesting an appointment through Doctify is completely free—because accessing healthcare shouldn’t cost extra.

Care, When You Need It

Got an urgent need? We help fill last-minute cancellations, so you can get prompt care without the wait.

How We’re Different:

Doctify isn’t just about finding a provider—it’s about empowering you to take control of your health. With an easy-to-use platform and a commitment to transparency, we’re here to make sure you feel informed, confident, and cared for every step of the way.

Your health matters, and we’re here to make it easier. Ready to get started?

We get it—finding the right healthcare provider can feel overwhelming. That’s why we’re here to make it simple, transparent, and trustworthy.

At Doctify, we feature top-notch healthcare professionals, from doctors and specialists to other qualified providers, so you have access to the care you need. But not just anyone can join Doctify. Here’s why:

Our Commitment to Quality and Standards

We take your health seriously, which is why we only work with healthcare professionals who meet strict criteria:

Registered and Licensed Experts
Every provider is verified to ensure they’re fully qualified in their field.

High Standards of Care
They must uphold excellent patient care and adhere to professional best practices.

This means you can trust that every provider on Doctify is vetted, reliable, and ready to give you the care you deserve.

How to Use Doctify

Search
Looking for a specialist, clinic, or hospital? Use our search bar to filter by location, expertise, or insurance provider.

Compare
Check out patient reviews, credentials, and consultation fees to make a decision with confidence.

Book
Request appointments directly through our platform—it’s quick and easy!

Why Choose Doctify?

Transparency
Get detailed profiles and honest patient reviews to guide your choice.

Ease of Use
Finding and booking the right healthcare provider has never been simpler.

Trust
Rest assured knowing every professional meets our rigorous standards.

Need Help?

We’re here for you!
Fill out our web form Contact Us
Give us a call at 020 3411 0652

At Doctify, your health is our priority. Let us connect you with the best healthcare professionals to meet your needs.

Here’s how we ensure our reviews are as helpful as they are honest!

Why We Moderate Reviews So Carefully

We’re on a mission to create a platform you can rely on. Every review on Doctify is carefully read and moderated to ensure it’s:

  • Useful: Providing valuable insights for future patients.

  • Accurate: Based on real experiences.

  • Representative: Reflecting diverse patient perspectives.

It’s all about building trust and making healthcare choices a little easier.

Our Zero-Tolerance Policy on False Reviews

Fake or misleading reviews? Not on our watch! Every single review goes through moderation before it’s posted to keep our platform authentic and reliable.

When Might a Review Not Be Posted?

While we love hearing from patients, there are a few situations where reviews don’t make the cut:

  • Accuracy of Treatment or Diagnosis: We’re not medical experts, so we don’t verify claims about diagnoses or treatments.

  • Personal Information: Sharing phone numbers, email addresses, or full names? Nope—your privacy is our priority.

  • Pricing Details: Costs often depend on insurance, not the provider, so we leave pricing comments out.

  • Profanity or Defamation: We’re all about constructive feedback, not offensive language or slander.

  • Promotional Content: Reviews should focus on patient experiences, not unrelated products or websites.

Doctify: Where All Reviews Have a Place

Think we only post glowing reviews? Think again! Doctify welcomes positive, negative, and neutral feedback because real life isn’t always perfect, and your honesty helps others find the right fit.

What Makes Doctify Reviews Different?

  • Authenticity Guaranteed: Reviews come directly from patients after their appointments. Thanks to our closed-loop system, only real patients who’ve seen the provider can leave a review.

  • Broad Perspectives: We encourage feedback from all patients—not just the super happy or unhappy ones. This means you get a balanced, well-rounded view of a provider’s care.

The Closed-Loop Difference

What’s a closed-loop system? It’s simple: only verified patients who’ve had appointments can leave reviews. This keeps our feedback genuine, unlike open systems where anyone (yes, even that one friend who’s never seen the doctor) can chime in.

Why It Matters

At Doctify, we’re all about creating a transparent, trustworthy space where your voice shapes the future of healthcare. By moderating reviews with care, we ensure that every story told helps someone else make a confident, informed choice.

Ready to leave your mark? Share your experience and help others on their journey!

When you share your experience on Doctify, you’re doing more than leaving feedback—you’re helping others make informed healthcare decisions. Your review can:

  • Guide Future Patients: Help others find the right healthcare provider based on honest, real-world experiences.

  • Recognise Great Care: Show appreciation for providers who go above and beyond.

  • Drive Improvement: Constructive feedback encourages providers to enhance their services.

Your story matters. Here’s how you can share it.

How to Submit Your Review?

Step 1: Get Your Review Link or QR Code

  • From Your Provider: Most healthcare providers will give you a unique link or QR code to leave your review after your appointment.

  • From Doctify Directly: If you didn’t receive a link, simply email patientreviews@doctify.com. We’ll ask for some documentation to verify your request before sending the review link.

Step 2: Choose How to Receive the Link

  • Digital Options: Get the link via email, SMS, or even a printed letter.

  • At the Clinic: Many providers offer tablets or smartphones, making it easy to complete your review before you leave.

Step 3: Share Your Experience

– Star Ratings – Rate your provider on:

  • Overall Experience

  • Bedside Manner/Professionalism

  • Explanation of Treatment

  • Detailed Feedback: Write about your visit, focusing on what stood out as positive or otherwise.

– Reason for Visit: Mention why you saw the provider to help others find relevant insights.

Step 4: Optionally Rate the Clinic

If prompted, rate the clinic or hospital on:

  • Overall Experience

  • Friendliness

  • Wait Time

  • Cleanliness

Feel free to share any additional thoughts or suggestions to enhance the experience for others!

Step 5: Confirmation Message

  • Once a review is submitted, you will get an SMS confirming that your phone number was used to submit the review.
  • Didn’t write the review? No problem! Just click the link in the SMS within 7 days to flag and remove it.
  • If no opt-out action is taken within 7 days, the review is automatically verified, double-checked, and published on the website.

Have a look at our article to know more.

Submitting a Review via a Tablet/iPad

Your provider may use the Doctify Review App. Here’s how it works:

  • Option 1: Use Your Phone: Scan the QR code on the tablet to access the review link.

  • Option 2: Use the Tablet: Complete the review directly on the device.

  • Option 3: Review Later: Enter your phone number to receive the review link via SMS and complete it at your convenience.

Why Hasn’t My Review Been Posted Yet?

To ensure every review meets Doctify’s Terms & Conditions our team reviews each submission. This process typically takes 24–48 hours. We appreciate your patience!

Need assistance? Reach out via our **contact form** or **Live Messenger** during business hours. We’re here to help.

Thank You for Helping Others

Your review isn’t just a reflection of your experience—it’s a beacon for others seeking quality healthcare. By taking a moment to share your thoughts, you’re empowering patients everywhere to make confident, informed choices. Thank you for your contribution to the Doctify community!

 

When you share your experience on Doctify, you’re doing more than leaving feedback—you’re helping others make informed healthcare decisions. Your review can:
 

  • Guide Future Patients: Help others find the right healthcare provider based on honest, real-world experiences.

  • Recognise Great Care: Show appreciation for providers who go above and beyond.

  • Drive Improvement: Constructive feedback encourages providers to enhance their services.

Your story matters. Here’s how you can share it.
 
How to Submit Your Review?
Step 1: Get Your Review Link or QR Code
 
  • From Your Provider: Most healthcare providers will give you a unique link or QR code to leave your review after your appointment.
  • From Doctify Directly: If you didn’t receive a link, simply email patientreviews@doctify.com. We’ll ask for some documentation to verify your request before sending the review link.

Step 2: Choose How to Receive the Link

  • Digital Options: Get the link via email, SMS, or even a printed letter.
  • At the Clinic: Many providers offer tablets or smartphones, making it easy to complete your review before you leave.

Step 3: Share Your Experience

– Star Ratings – Rate your provider on:
 
  • Overall Experience
  • Wait Time
  • Cleanliness
  • Detailed Feedback: Write about your visit, focusing on what stood out as positive or otherwise.
– Reason for Visit: Mention why you saw the provider to help others find relevant insights.
 

Step 4: Optionally Rate the Clinician

– If prompted, rate the clinic or hospital on:
  • Overall Experience
  • Bedside Manner/Professionalism
  • Explanation of Treatment
Feel free to share any additional thoughts or suggestions to enhance the experience for others!
 

Step 5: Verify Your Review

  • Provide your mobile number to receive a verification link via SMS.
  • Verification ensures every review is authentic and trustworthy.
Submitting a Review via a Tablet/iPad
Your provider may use the Doctify Review App. Here’s how it works:
  • Option 1: Use Your Phone: Scan the QR code on the tablet to access the review link.
  • Option 2: Use the Tablet: Complete the review directly on the device.
  • Option 3: Review Later: Enter your phone number to receive the review link via SMS and complete it at your convenience.

Why Hasn’t My Review Been Posted Yet?

To ensure every review meets Doctify’s Terms & Conditions our team reviews each submission. This process typically takes 24–48 hours. We appreciate your patience!

Need assistance? Reach out via our **contact form** or **Live Messenger** during business hours. We’re here to help.

Thank You for Helping Others

Your review isn’t just a reflection of your experience—it’s a beacon for others seeking quality healthcare. By taking a moment to share your thoughts, you’re empowering patients everywhere to make confident, informed choices. Thank you for your contribution to the Doctify community!

 

 

We’re Making Reviews Better at Doctify!
 

At Doctify, patient trust is everything. Reviews play a huge role in helping people choose the right healthcare provider, we have a fantastic review verification system across all our markets. This change ensures reviews are genuine and the process is crystal clear for everyone.

What is happening?

We verify reviews via SMS or WhatsApp, ensuring a secure and reliable process.

To make things even smoother and more convenient, we’ve introduced a simple opt-out verification system that’s fair, fast, and easy to use!

How does it work?
 
  1. Confirmation Message
    Once a review is submitted, you will get an SMS confirming that your phone number was used to submit the review.
  2. Opt-Out Option
    Didn’t write the review? No problem! Just click the link in the SMS within 7 days to flag and remove it.
  3. Automatic Verification
    If no opt-out action is taken within 7 days, the review is automatically verified, double-checked, and published on the website.
 
What Does the Opt-Out SMS Look Like?
 

The SMS will say:
A review has been submitted on Doctify using your phone number. If this wasn’t you, please click the following link: doctify.com/fdg554.

The link will stay active for 7 days, leading to a page where you can confirm the review isn’t yours and submit an opt-out request.

To keep things secure, we’ll verify the opt-out request to ensure it’s made by a real person.

What Happens if You Opt Out?
  • The flagged review will be removed from the healthcare provider’s profile.
Why This Change Is Great for Everyone

  • Clear & Transparent: Patients and providers can trust the review process.

  • Quick & Simple: The opt-out system makes verification faster and hassle-free.

  • Easy to Access: Patients can opt out effortlessly, with no follow-ups or confusion.

What’s Staying the Same?
For patients using the Doctify Review App, the “Review us later” option is still available—perfect for those who want to leave feedback at a more convenient time.
 
Our Promise to You
At Doctify, we’re all about authentic reviews that help patients make informed choices. This new verification system is just one more way we’re keeping reviews honest, transparent, and valuable.
 

Got questions or need help? Our friendly support team is here for you! Thank you for being part of the Doctify journey.

We’re sorry to hear you haven’t received a review link for your recent appointment. We know how important it is to share your experience, and while the responsibility for sending review links typically lies with the clinic or consultant, we understand this process isn’t always perfect. That’s why we’re here to lend a helping hand!

At Doctify, we’re all about trust and transparency. We believe every patient’s voice matters and encourage everyone to share their feedback. As a closed platform, we ensure that all reviews come from verified patients, so let’s walk you through how you can still leave your review.

How to Request a Review Link

To make sure your review is verified and tied to a genuine appointment, we’ll need a bit of documentation. Don’t worry—it’s simple!

Send us one of the following documents that confirm your appointment:

– An invoice or payment receipt

Your document should include:

– The clinic name and/or the consultant’s name

– The appointment date (must be within the last 12 months)

– Your full name
 
Where to Send It

Email your document to patientreviews@doctify.com. This step ensures your information goes straight to the right team—please don’t send it to any other email address.

What Happens Next?

Once we’ve received your verification, we’ll send you a review link. From there, you’re all set to share your experience!

Rest assured, your details and documentation stay with us. We work independently from the clinics and consultants on our platform, so your information will not be shared. Our priority is to confirm that your appointment took place while keeping your data safe and secure.

Why Your Review Matters
 

Your feedback helps others find trusted healthcare providers and supports clinics and consultants in delivering the best possible care. Whether it’s celebrating outstanding service or sharing constructive suggestions, your voice is a vital part of building a transparent healthcare community.

Thank you for taking the time to leave your review—we’re excited to hear about your experience!

Why Does Doctify Moderate Reviews?

We post a wide range of feedback—positive, negative, and everything in between—while adhering to strict policies to ensure reviews:

 
  • Protect patient information
  • Avoid vulgar or offensive language
  • Are accurate and not misleading

This approach ensures that reviews reflect genuine patient experiences and remain fair to healthcare providers.

Our Moderation Process
  • Zero-tolerance for false reviews: We thoroughly vet every review to filter out fake or misleading submissions.

  • Content checks: Each review is assessed for compliance with our guidelines to ensure it’s both helpful to patients and reflective of your care.

Instances When a Review Won’t Be Posted
While we strive to share authentic patient feedback, there are a few instances where reviews won’t make the cut:
 
  • Profanity: Offensive or vulgar language is a no-go.
  • Personal information: We protect privacy and won’t publish reviews with names, contact details, or any other identifiable information.
  • Pricing specifics: Comments about costs are often influenced by insurers rather than the quality of care.
  • Treatment accuracy claims: We don’t post unverifiable statements about diagnoses or outcomes.
  • Promotional content: Reviews must focus on the patient experience, not unrelated websites or products.
What Makes Doctify Reviews Different?

Unlike open platforms like Google Reviews, Doctify operates a closed-loop system where:

  • Reviews can only be submitted by real patients, ensuring authenticity.
  • Every review complies with our Patient Review Policy.

Any questions, please do get in touch!

Your reviews play a crucial role in improving healthcare for everyone. Here’s why your feedback is so important and how it’s used responsibly:

Help Future Patients: Your honest reviews empower others to make informed decisions about their care, giving them the confidence to choose the right treatments and services.

Drive Improvements: Practices value your input—it helps them identify areas for growth, refine their services, and deliver even better experiences in the future.

It’s Market Research, Not Marketing: Patient feedback is treated as market research directly related to your experience or transaction. This ensures your review helps improve care without being used for advertising purposes.

Your Choice Matters: Sharing feedback is entirely up to you. If you’d prefer not to share your review, simply choose not to respond.

Your Privacy Is Protected: Rest assured, you haven’t been added to any marketing lists. You won’t receive additional marketing communications, and your information will never be shared with third parties.

By sharing your experience, you’re making a real difference—both for future patients and the healthcare providers dedicated to serving them!

 

Got more questions? We’ve got answers! Drop us an email at hello@doctify.com—we’d love to hear from you! 🎉✉️

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Table of contents

01. COVID-19 and the wait time experience

02. Why do patients regularly mention their wait time experiences when leaving feedback?

03. What makes a positive wait time experience?​

04. What makes a negative wait time experience

05. 5 ways to improve your wait time experiences