Case study: Cathedral Eye Clinic
Cathedral Eye Clinic achieved 100,000+ Google impressions and a 24x ROI in just 18 months
Ophthalmology | Belfast, UK | Cathedral Eye Clinic
Cathedral Eye Clinic wanted to ensure patients could find authentic reviews
Founded in 2008 by Professor Johnny Moore, Cathedral Eye Clinic is one of Ireland’s leading centres for ophthalmic excellence. With over 200 years of combined experience, its team of expert consultants offers advanced treatments, including laser refractive surgery, cataract care, and ocular treatments. Committed to world-class patient care, the clinic combines cutting-edge technology with a personalised approach, ensuring the best outcomes for every patient.
“Doctify’s real-time, authentic reviews enhance our online visibility and help prospective patients make informed decisions.
Additionally, patient anonymity encourages honest, relevant feedback that might not otherwise be shared, helping us improve our care.”
Ally O’Neil
Patient Experience
“Doctify’s real-time, authentic reviews enhance our online visibility and help prospective patients make informed decisions.
Additionally, patient anonymity encourages honest, relevant feedback that might not otherwise be shared, helping us improve our care.”
Ally O’Neil
Patient Experience
ROI
260+
Enquiries through Doctify
24x
Estimated ROI*
Visibility
10,000+
Doctify profile views
100,000+
Google search impressions
Feedback
1,350+
Reviews
4.86/5
Doctify Rating for the practice
The data covers a period of 18 months, with all stats combined for the practice and its associated clinicians
* Based on 10% conversion rate and average treatment cost of £5,000 per patient
Why did you join Doctify?
We chose Doctify to ensure future patients could find authentic reviews on a trusted, clinically-led platform, making it easier to find the right clinicians. The anonymity of reviews encourages honest feedback, and Doctify provides a sense of community for patients, particularly those with specialised needs. Additionally, it boosts our online visibility, complementing our website and social media marketing.
How was the onboarding experience?
Our onboarding experience with Doctify has been seamless, and we feel very well supported by our Account Manager, India. Monthly calls with our account manager are valuable for discussing any developments or issues we wish to address. The team at Doctify is receptive to feedback and proactive in improving our client experience, ultimately enhancing the patient experience.
What do their patients say about them?
How do you use this feedback?
We use Doctify as a valuable tool to listen to our patients and identify areas for improvement to enhance the patient experience on a consistent basis. We learn from the specific feedback provided, continue to develop patient pathway experiences, measure performance, and celebrate our successes individually and as a team. The feedback also supports our online presence and visibility as a leader in excellence.
Better understand their case study
Discover more about how Cathedral Eye Clinic unlocked insights into their practice, ophthalmologists and treatments with Doctify
