50 results found for HEALTH AND SOCIAL CARE Clinics in PIMLICO, CENTRAL LONDON

For someone that lives at Thornton Avenue the in my opinion the support service is very bad, to the point of put clients at severe risk. 5 member of staff “working“ during the Night Shift have been caught asleep, and although able to gain evidence, recordings of them“, Thornton manager and area manager, ignored the issue. This issue alone put myself, and five other clients at risk of that if they had a seizure during the night, they could go into status epilepticus and die. As well, there’s the fact that on the tenants agreement form, there is very little detailed as to what money will going to, so they are able use money that is refered to on the tenants agreement, around £17.00, as well as ask for money for “cleaning materials“ although living here you can see that the money provides much more than just cleaning materials. This therefore come under financial abuse. When you speak up to a member of staff, and try and speak your views, they act really rudely to you. However it is always blamed to be that you’re in the wrong concerning every subject. Staff alway ignore your e-Mails incase of risk of creating a bad paper trail, that could be seen as evidence for bad claims. The clients only got keys to the front this year, after a situation where, a client, myself, got locked out of the building at around 2:30 at night.

My sister has made amazing progress in the short time she has been with you. So much better than hospital. Staff are kind and friendly. Sometimes it is hard for us to communicate with staff. I sometimes have to wait a long time before my call is returned when I have a query. However the staff do an amazing job and have made her feel heard.

Lack clear communication with family

The service has a lot to learn and can only improve. At times we are so disappointed- from how medication is administered, the loudness of the staff, unsuitable food, cleanliness, upkeep of accommodation etc…. Daily cleaning in areas should be carried out rather than occasional areas that are only done in turn. Ingrained dirt is everywhere. We have given up expecting improvements. Some individual Staff are too loud at all times of day. Some Staff are not observant on the deterioration of clients health. They can be dismissive and not listen to next of kin. Even at the time of the pandemic the company never reached out to clients families. Staff use their mobile phones a lot of the time whilst with clients. Meals supplied can be okay at best but other times they are woefully inadequate.

When I first opened it was very good but over the years it has gone down hill also the management changed for the worst I am bullied everyday some of the staff don’t understand any of my English when it’s perfectly clear sometimes even laugh and stopped all of the activities.