31 results found for PLEURAL INTERVENTIONS Clinics in BRENT, WEST LONDON

KInd reception at entrance and friendly asistance at waiting area.

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Highly competent and dedicated staff whom make you feel safe to discuss anything openly. Their expertise is a fantastic attribute to the team. I felt understood and able to explain everything without feeling rushed and dismissed⁰

Good and helpful staff

Extremely friendly patient and courteous reception staff and concierge.

All staff were very polite and friendly and efficient.

Everyone was helpful, polite and efficient and the food was good.

Excellent service, lovely premises and polite and friendly staff who put me at my ease. Thank you

Very kind staff

Once again, first rate care!