117 results found for ACL (ANTERIOR CRUCIATE LIGAMENT) INJURY Clinics in SHADWELL, TOWER HAMLETS

Provided me with confidence that my situation could improve

The Surgeon took the procedure and the whole treatment very personal. Nurses were very caring.

Excellent experience!

Very kind staff

Therapist Sneha Kamat was excellent

It didnt even feel like a hospital! All staff were very friendly, attentive and made the experience as positive as possible.

Hospital was very clean and staff were very efficient and welcoming throughout my stay, my one suggestion would be to allow patients to arrive closer to their procedure time when having local anesthetic, as there are only a small amount of checks needed prior therefor a lot of waiting around.

They were fine front desk could be a bit nicer but was clean and spacious

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Outstanding