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One Hatfield Hospital

Geriatric Medicine, Neurology, + 21 more

I would like to begin by acknowledging the excellent care I received from the doctors during my first visit. Both clinicians went above and beyond, and I felt genuinely supported by them. Unfortunately, this high standard was not reflected in my interactions with the reception and administrative staff. After my consultation, the doctor provided me with a ticket for my next appointment and advised that, in the meantime, I should attend the imaging department for an ultrasound. When I arrived at imaging, the staff were dismissive and informed me that, because I was an NHS patient, they would need to write to my GP for a separate referral. I explained that the doctor had instructed me to have the ultrasound the same day. The staff member responded that if I waited in reception, she would speak to the doctor, adding that “quite often they don’t know how things are done.” I waited for an hour with no update. When I approached the desk to ask for news, the staff member replied, “I’m sorry, I forgot all about you,” and said she would speak to the doctor immediately. After she finally did so, the situation changed dramatically: I was suddenly offered an ultrasound appointment for 11:30 a.m. that same day — just an hour and a half later. It was clear that once the doctor became aware of the issue, the department acted quickly and efficiently, which I appreciated, especially as I live only ten minutes away. The ultrasound itself was carried out professionally, and the doctor performing it was excellent. He explained everything clearly and asked when my next appointment was. When I told him it was scheduled for six weeks later, he advised me to return to the main reception and request an earlier appointment, as his report would be completed that same day. However, when I approached reception, I was dismissed outright and told, “Doctors make appointments six weeks in advance — it is what it is.” Additionally, there was no record of my attendance on their system, only an appointment dated 23 March 2026, which, by their own admission, belonged to a different patient entirely. On reflection, while staff may appear polite on the surface, the reality of my experience was the opposite. The inconsistency, dismissiveness, and lack of coordination created unnecessary stress and undermined the otherwise excellent clinical care I received.

The Stevenage Counselling Clinic

Psychology

Before I met Glenda I was at a very low point in my life. I was experiencing an incredible amount of stress and anxiety following a breakdown in my relationship. I found it very hard to function at a level to which I was used to. I have always been high energy and needed to be for my work. Glenda instantly put me at ease, she was always very patient and explained in great detail why I was feeling why I was. Glenda is highly professional and never once did I feel patronised or judged. She spoke to me with respect and encouraged me to learn more about my situation through reading, podcasts, audiobooks etc which really helped me along the way. Some days I would arrive at our therapy session without knowing what I was going to discuss but Glenda creates a safe environment which allows you to open up and share your thoughts and feelings. Glenda is an incredible psychodynamic therapist and has been highly influential in my life and I will be forever grateful for her knowledge, her patience and her kindness. Thank you for everything.

Newmedica Grimsby

Ophthalmology

Mum was almost blind wearing really thick glasses, and couldn't see at all without them. She had a few complications with her eyes but Dr Stewart and team endeavoured to give her as much sight back as possible, even if just slight. After her cataracts surgery on the 'good' eye, she is like a new woman. At nearly 78yrs old, mum doesn't need to wear her glasses for the first time since she was young. She can see clearer and further away. Close up is still difficult but we trust that after both eyes are done, and potentially glasses again with alot less prescription, she will be able to see so much better. She's had no pain or anything. The drs were brilliant and we can't thank them enough. This is the best thing to have happened to mum who was petrified to get her eyes done. She says he is the best Dr I have ever seen and I'm so happy.

Dr Polychronis Pavlidis

Gastroenterologist

Dr. Pavlidis is an outstanding expert in his field. He truly listens to his patients, takes the time to provide thorough explanations, and ensures that everything is clearly understood. His reassuring manner immediately puts you at ease, and his advice is always thoughtful, professional, and tailored to your needs. He carefully prescribes appropriate treatments and proactively recommends further investigations when necessary to fully understand and address symptoms. In addition to his exceptional medical expertise, Dr. Pavlidis is cheerful, approachable, and always open to discussion. He creates a welcoming environment where patients feel comfortable asking questions and expressing concerns. I highly recommend him to anyone seeking a knowledgeable, compassionate, and dedicated specialist in gastroenterology

Dr Hisam Siddiqi

Haematologist

Dr Siddiqi supported our family through one of the most difficult and uncertain times in our lives while we were seeking clarity about my mother’s diagnosis. He was compassionate, clear, and thorough in explaining all options, ensuring we always had a clear plan in place. He was consistently responsive to our questions and went above and beyond to secure the best possible treatment and management plan. Most importantly, my mother feels completely reassured in his care. She could not be in better hands. We would highly recommend Dr Siddiqi to anyone seeking exceptional, compassionate medical care.

Skin55

Dermatology

Skin55 at 55 Harley Street delivers an exceptional patient experience from the moment you arrive. The process is smooth, organised and thoughtfully managed, with clear communication at every stage. The environment is modern and beautifully designed, yet warm and welcoming, which immediately creates a sense of comfort. Appointments run efficiently without feeling rushed, and the team are attentive and considerate throughout. The overall journey feels structured, supportive and genuinely patient-centred — a standard of care that reflects the very best of Harley Street practice.

Mr Hisham Hamed

Breast Surgeon

I have been under the care of Mr Hamed since being diagnosed with breast cancer in 2013. Mr Hamed is undoubtedly one of the nicest medical professionals I have been in contact with. He is caring, considerate and above all a real gentleman who listens to his patients concerns and gives them the reassurance they need to hear in sometimes quite difficult circumstances. I continue to see Mr Hamed for my yearly mammograms and follow ups which always makes me extremely anxious for the results, but I know I am in good hands with the best! Thank you Mr Hamed.

Friends Medical Service

Audiology, Cosmetic (Aesthetic) Medicine, + 15 more

I attended tonight for a scan of my hands with Dr Patterson. On arrival I was welcomed at reception, checked in quickly and asked to take a seat in the waiting room. Breda then came out and called me to attend the consultation room, introductions were made, and Dr Patterson then performed my scan, he was professional, and provided information relevant to my condition. The whole consultation was a pleasure and demonstrated the significance difference a private company can make to a struggling NHS. Thankyou both again for such a positive experience.

Transform Health

Physiotherapy

I had a really positive experience with this pain management therapy service. From the first appointment, I felt listened to and taken seriously. The practitioner took the time to understand my symptoms, lifestyle, and history. Every session felt tailored to how I was describing the issues were. I’ve noticed a real improvement, not only in my pain levels but also in my mobility and overall day-to-day comfort. I also came away with practical advice and exercises to help manage things between sessions, which has made a big difference.

Dr V J Karthikeyan

Cardiologist

This gentleman took care of me and did a procedure as soon as I arrived at the hospital. The level of care, compassion and obvious dedication to helping others was clearly present. He has given me my life back. In addition, his follow up to coke and visit me today meant a great deal as explained everything that had been done in a clear way with extremely valuable advice going forwards I have nothing but the utmost respect, gratitude and enormous thanks for the care shown to me.

Mr Michael Fraser

Urologist

Mr Fraser was excellent. I could tell I was in good hands. His experience was evident and when it came to identifying a suitable referral for surgery he had the contacts to make it happen instantly. At all times I was confident that he was aware of the next steps and any contingencies which had to be placed for developing scenarios. He is a very likeable person and I genuinely looked forward to seeing him and I would recommend him to anyone.

Mr Abdul Kasem

Breast Surgeon

Mr. Kasem and his whole staff have been absolutely lovely throughout my diagnosis, surgery and aftercare process. Not only has Mr. Kasem been medically excellent, but from a patient care perspective, he has also been extremely kind, caring and positive throughout which gave me a lot of confidence that everything will be ok. I am very pleased with my bilateral mastectomy and reconstruction results and highly recommend him as a consultant.

Mr Amit Putti

Orthopaedic Surgeon

I had a shoulder issue which was not resolving itself with Physio so my physiotherapist advised me to get it checked by an orthopedic shoulder specialist. Mr Putti diagnosed the problems, arranged for an xray during my consultation, explained my options with the risks and gave me a cortisone injection, which has resolved my issues, all within a 1 hour appointment. A very efficient, professional service.

Dr James Thing

Sport & Exercise Medicine Doctor

Dr Thing was very thorough in explaining the issue after asking questions regarding lifestyle etc and carried out some exercises to see the mobility with foot. Listed options with regards to treatment and once decided on injection went through the process and any signs to look out for etc. The procedure was pain free and recommended podiatrist which would give additional support with foot.

Quality Dental : Shoreham

Dentistry

Really pleased with my move to Quality Dental Practice. After almost 20 years at my previous practice, I moved after clearly different ownership and different dental surgeons. I was after a practice that felt they had me in mind rather then constantly "up selling". I can not recommend Quality Dental in Shoreham enough. Great experience from begining to end.

Basing Hand and Shoulder Clinic

Orthopaedic Surgery

Time with Mr Nicholls...excellent. However looking back I suspect that wound attention ( especially first special bleeding ) could have been much better had wound been cleaned and re bandaged then as opposed to over bandaging. I feel this would have led to avoiding the lengthly time needed to get recovery back on track during many extra visits.