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Prime Medical Centre Barsha Heights

Obstetrics & Gynaecology, Cardiology, + 8 more

Date: October 6, Tuesday, 11:20 - 11:40am I would like to formally raise a concern regarding my experience at your facility today. I arrived at the facility with my laboratory request already pre-approved. Upon arrival, the reception staff took my details and I waited for approximately 15 minutes. As there was no update or indication that my request was being processed, I approached the reception desk again to follow up. The staff member informed me that she was still checking my file. I explained that my laboratory procedures had already been pre-approved and asked what specifically still needed to be checked. It was only at this point that she appeared to begin reviewing my records. Approximately five minutes later, I was finally endorsed to the cashier for the next step. This is not my first time having laboratory procedures done at this facility, so I am familiar with the usual process and the expected turnaround time for these procedures. My concern is not simply the waiting time, but the lack of transparency regarding what was actually happening during that time. When I went back to ask for an explanation, the staff member stated that she had two existing patients to attend to. I understand that staff may have multiple patients to handle at the same time. However, if that was the reason for the delay, it would have been more appropriate to communicate this honestly rather than tell me that my records were being checked when they apparently were not yet being processed. Furthermore, during our conversation, the staff member spoke to me in a raised and rude tone. I believe that regardless of how busy the facility may be, patients should be treated with professionalism and courtesy. The delay was also particularly concerning because laboratory procedures may require fasting. The fasting period is time-sensitive, and unnecessary delays in processing can potentially cause a patient to exceed the required fasting window and consequently affect the ability to proceed with the laboratory procedure. In my case, this information was not asked or considered during the initial processing, which could have resulted in me missing the appropriate fasting period. I would also like to raise a separate concern regarding the staff member handling the parking pass. The gentleman wearing an orange vest, who was seated in the corner, asked for my parking details in what I found to be a rude and dismissive manner. He did not look at me while speaking and, after I provided my plate number, responded with an unprofessional "yeah" without clearly confirming whether the information had been received or properly recorded. His overall manner of communication was not appropriate for a patient-facing role. I understand that staff members can be busy and that there may be operational challenges behind the scenes. However, patients should still be provided with clear communication, reasonable consideration for time-sensitive procedures such as fasting laboratory tests, and professional and respectful treatment. I am raising this concern not simply because of the delay, but because of the combination of the delay, lack of transparency, and manner in which the situation was handled. I hope management can review this incident and address it appropriately with the concerned staff members to prevent similar experiences for other patients. I would appreciate an explanation regarding what caused the delay and what measures will be taken to ensure that patients are properly informed and treated professionally moving forward. Thank you for your attention to this matter.

Prime Medical Centre - Burjuman Mall

Obstetrics & Gynaecology, Ear, Nose & Throat (ENT), + 6 more

This was my first visit to Prime, and unfortunately, I am very disappointed with the service and overall experience. My appointment was scheduled for 9:45 AM, and I arrived at the clinic around 9:00 AM. However, we had to wait approximately 30 minutes for the nurse, who was not present in the treatment room before the doctor’s consultation. We were left confused and unsure about what we were supposed to do. There seemed to be no proper queue management system or clear instructions for patients. We were expected to provide a barcode to the nurse, but there was no clear guidance on the process. Similarly, for the doctor’s consultation, we had to figure out the room number ourselves and wait until other patients came out, without knowing who was waiting or whose turn it was. Despite arriving well before my appointment time, my consultation was delayed. When the doctor finally saw me, I was informed that further tests were required, even though I had already brought my reports with me. I was not prescribed any medication for my current issues and was advised to return the following day. While I understand that additional tests may sometimes be necessary, this means I have to make another trip to the clinic without receiving any medication or immediate relief in the meantime. What surprised me even more was being told by the nurse that insurance approval might take two to three days. In my previous experience with Aster, approvals were obtained within a few minutes. I live in the Al Nahda area and having to travel back to the clinic again for tests and another consultation is both inconvenient and frustrating. I genuinely hope you understand how disappointing this experience has been. A healthcare facility should provide patients with clear instructions, an organized process, timely consultations, and appropriate guidance throughout their visit. Unfortunately, my first experience at Prime fell far short of these expectations. I am particularly surprised that Emirates Airline has chosen Prime as its healthcare provider, considering the quality of service I experienced. I would appreciate it if you could look into these issues and explain how such delays, poor coordination, and lengthy approval timelines can be addressed. I hope this feedback is taken seriously and that necessary improvements are made to ensure other patients do not have to go through the same experience. I still don’t know what other tests that I supposed to do.

Dr. Natalia Snigireva

Obstetrician & Gynaecologist

I have been with Dr. Natalia Snegireva for many years, and I feel very lucky to have found a doctor I can trust so completely. She is incredibly professional and thorough, but at the same time very warm, kind, and caring. She pays attention to every detail, never rushes through an appointment, and never recommends unnecessary tests or treatments. I always feel that her advice is thoughtful and based on what I truly need. One of the things I appreciate most is how much she explains and educates. She always gives feedback, talks me through my results, explains what they mean, and makes sure I understand what is happening with my body. I never leave with unanswered questions or uncertainty. I first came to Dr. Snegireva when I started noticing the first signs of perimenopause, so in a way, we have been going through this journey together. Thanks to her, I have learned so much about my body and how to support myself through these changes. She has helped me manage difficult symptoms and understand what I can do to protect my health, energy, and quality of life for the years ahead. For me, she is much more than a doctor I visit for check-ups. She is someone I genuinely trust, someone who listens, cares, and is always there when I need guidance or reassurance. I am deeply grateful for all these years of care and support. Having a doctor like Dr. Snegireva makes such a difference, and I would recommend her wholeheartedly.

Elemental Day Surgical Center

Cosmetic (Aesthetic) Medicine, Dentistry, + 5 more

Да 😄 Здесь Doctify снова просит написать ещё один отзыв, уже общий — про сам Elemental Day Surgical Center, а не только про доктора. Можно написать немного иначе, чтобы отзывы не дублировались: I had a really positive experience at Elemental Day Surgical Center. From the moment I arrived, everything was very well organized and the team was welcoming, attentive and professional. I had my treatments with Dr. Akshatha (Disha) Dinakar, including dissolving previous lip filler due to some unevenness and lumps, as well as Botox for the upper third of my face. I was honestly surprised by how comfortable everything was — both procedures were completely painless. Dr. Disha was extremely gentle and professional. She explained every step clearly, answered all my questions and made sure I understood what she was doing and what results to expect. I especially appreciated that I never felt rushed or pressured into any additional treatments. Overall, I felt very comfortable and well taken care of throughout my visit. I’m really happy that I chose Dr. Disha and Elemental Day Surgical Center, and I will definitely be coming back for my future treatments. Highly recommended! ❤️

Prime Hospital Garhoud

Ear, Nose & Throat (ENT), Obstetrics & Gynaecology, + 19 more

I am truly impressed by Dr. Gaurav Diddi's expertise and professionalism. His extensive knowledge and experience are evident in the way he approaches patient care. He takes the time to listen patiently and carefully to every concern, ensuring that patients feel heard, valued, and reassured. One of Dr. Gaurav Diddi's greatest qualities is his ability to create a sense of comfort and trust. Speaking with him feels like receiving half the treatment itself, as his calm demeanor and thoughtful explanations immediately ease anxiety and build confidence. In addition to his professional excellence, he is humble, kind, compassionate, and genuinely caring toward his patients. He treats everyone with respect and dignity, making a difficult medical experience much more comfortable. Without any doubt, Dr. Jamil Ahmed is a tremendous asset to Prime Hospital. His dedication to patient care, exceptional medical expertise, and compassionate approach reflect the highest standards of the medical profession. I am sincerely grateful for the care and support I received under his guidance.

Dr. Gaurav Diddi

Gastroenterologist

I am truly impressed by Dr. Jamil Ahmed's expertise and professionalism. His extensive knowledge and experience are evident in the way he approaches patient care. He takes the time to listen patiently and carefully to every concern, ensuring that patients feel heard, valued, and reassured. One of Dr. Jamil Ahmed's greatest qualities is his ability to create a sense of comfort and trust. Speaking with him feels like receiving half the treatment itself, as his calm demeanor and thoughtful explanations immediately ease anxiety and build confidence. In addition to his professional excellence, he is humble, kind, compassionate, and genuinely caring toward his patients. He treats everyone with respect and dignity, making a difficult medical experience much more comfortable. Without any doubt, Dr. Jamil Ahmed is a tremendous asset to Prime Hospital. His dedication to patient care, exceptional medical expertise, and compassionate approach reflect the highest standards of the medical profession. I am sincerely grateful for the care and support I received under his guidance.

Dr. Ankita Sethi

Fertility Doctor

“When there is a doctor you can trust, there is hope. ❤️” Our IVF journey began with a lot of confusion, uncertainty, and questions. Initially, we were unsure about the procedure and what steps to take. But the moment we met Dr. Ankita, we felt that we were finally on the right track. She made every step of the IVF process clear and understandable, ensuring that we knew what to expect at each stage. I was quite anxious and scared during the initial days, but her approach to treatment, the way she guided us, and the confidence she gave us made a huge difference. What truly stood out was her availability, dedication, and personal attention during every appointment. She made us feel that she was genuinely there for us, guiding us through each step with care and patience. IVF can be an emotionally overwhelming journey, but having a doctor who makes you feel supported, informed, and confident means so much. Thank you, Dr. Ankita, for being more than just a doctor—for being a source of hope, reassurance, and trust throughout this journey. ❤️

Prime Medical Center - Deira @Reef Mall

Obstetrics & Gynaecology, Gastroenterology, + 18 more

**Regarding the Doctor:** I have no complaints about the doctor. The doctor is kind, friendly, and highly competent. **Regarding the Reception Staff:** I would appreciate it if the reception staff would check first whether I have an appointment before telling me that the walk-in hours are already over. I used my POD token because I am a Person of Determination (POD), but I also made an appointment despite my status. Please do not immediately dismiss or turn me away simply because I am an ordinary person or because I used my POD token. I deserve the same respect and proper assistance as everyone else. I have also noticed that people of other nationalities seem to be accommodated without the same objections. I hope the reception staff will treat all patients fairly and equally, regardless of their nationality or disability status, and verify their appointments before making assumptions or refusing to assist them.

GBT Clinic by Dr Khalid

Dentistry

Very friendly staff overall, always with beautiful smiles! I've done eon aligners with Dr Khalid and would 10/10 recommend. Apart from my smile turning out perfectly aligned and naturally polished, I appreciated the care and support throughout the treatment, and especially afterwards. I genuinely felt looked after even after completing my treatment, which meant a lot. I've also seen his veneer work on a close friend, and just wow! They looked so natural and beautiful, his work really speaks for itself. Highly recommend Dr. Khalid for any cosmetic dental treatment, you can feel confident you're in good hands! I also got the guided biofilm cleaning done with Dr. Dana and loved her clear explanations on the process and she was very gentle on my sensitive teeth, thank you!

Prime Medical Center Nad al Hamar

General Practice, Obstetrics & Gynaecology, + 2 more

من خلال تجربتي مع عيادة برايم – فرع ند الحمر، أستطيع أن أقول بكل صدق إنها من أفضل فروع برايم التي زرتها، وبالنسبة لي هي الفرع الأول والمفضل لدي. الطاقم الطبي والإداري على مستوى عالٍ جدًا من الرقي والاحترافية والاهتمام. أشعر دائمًا بأن صحتي وراحتي أولوية لديهم، والدكاترة يتابعون حالتي ويهتمون بأدق التفاصيل من الألف إلى الياء. وأخص بالشكر الدكتورة عفراء، والدكتور شكيل، والدكتور نبيل، كما أتقدم بالشكر لجميع الأطباء والممرضين والموظفين دون استثناء على حسن تعاملهم واهتمامهم الدائم. بالنسبة لي، عيادة برايم – فرع ند الحمر أصبحت بمثابة بيتي الثاني، وهذا الشعور لم يأتِ إلا من الثقة والاهتمام والرعاية التي وجدتها منهم في كل زيارة. كل الشكر والتقدير لجميع الموظفين والكادر الطبي على جهودهم الرائعة، وأتمنى لهم دائمًا المزيد من النجاح والتميز. شكرًا جزيلًا لكم. حليمة

Dr. Waleed Alomar

Psychiatrist

I have been under de Waleed’s care for almost a year, and seeking treatment with him has been one of the best decisions I have made. His support and treatment have helped me navigate significant life changes and have made a positive difference in my overall well being. For the past six months, I have also been receiving treatment for ADHD and binge eating disorder. During this time, I have successfully lost 30 kg, something I had struggled to achieve even after undergoing weight loss surgery. I am genuinely grateful for the progress I have made under his care and would highly recommend him to anyone seeking professional psychiatric treatment.

Beauty Trick One Day Care Surgery Centre

Breast Surgery, Cosmetic (Aesthetic) Medicine, + 2 more

We had a really good experience during our recent visit. The clinic is very clean, nice, and comfortable, and all the staff were friendly and accommodating. My mom had her xanthelasma removed from her eyelids, and we really appreciated how attentive and caring everyone was. The nurse who assisted us was very kind and helpful, and the doctor was excellent—very professional, hands-on, and made sure my mom was comfortable throughout the procedure. Overall, we’re very satisfied with the service and care we received. Thank you to the whole team for making our experience pleasant and reassuring. Highly recommended!

Dr Amatus Sumaiyya

Dermatologist

I am incredibly grateful to Dr. Sumayya and her wonderful team. I previously suffered from severe allergic eczema that made my daily life unbearable. While other doctors failed to help and my condition worsened, Dr. Sumayya completely turned things around. She takes the time to thoroughly evaluate her patients and provides an accurate diagnosis. I am so thankful to have found the right doctor, and I highly appreciate the excellent care provided by both her and her nursing staff.

Dr. Rajesh Bariker

Dentist

Dr Bariker has been very helpful in addressing a dental issue our child had been struggling with for some time. What made the biggest difference was his patience and consistency in speaking to our child about oral hygiene and helping him understand why it matters. Our child can be quite spirited, but Dr Bariker managed to engage him in a way that gradually improved his cooperation and awareness. We are very pleased with the progress we have seen

Dr. Ayan Chakraborty

General Practitioner

Dr. Ayan has been our family physician for many years, and we cannot recommend them highly enough. They are incredibly knowledgeable, thorough, and always take the time to answer our questions completely. Beyond their excellent clinical skills, their kindness and compassionate bedside manner make every visit a positive experience. We are deeply grateful for the years of dedicated care."

Dr Wim Kes

Chiropractor

Excellent experience. I came in with sciatica pain, and after two weeks of treatment I can really feel the improvement. I’m slowly getting back to my normal activities, and everything is progressing according to plan. Very professional, knowledgeable, and supportive throughout the whole process. Highly recommended!