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Prime Medical Center Jumeirah

Cardiology, Dermatology, + 6 more

I had an appointment with Dr.Sally to read my results, I’ve waited 30 minutes because as per her nurse there is still other patient inside, after that her nurse told me to wait another 20 to 25 minutes because she had a “meeting”, I’ve comeback after 30 minutes knowing that someone is inside her clinic, again another 15-20 minutes waiting time. When she finally went out with other patient, she saw someone from the reception as if they’re VIP’s, as i was watching them talking, after few minutes all of them went inside, so i told the filipino supervisor what had happen. I was so upset and disappointed during that time! She came out and told me in the middle of the crowd about my diagnosis, he even told the supervisor about my medical result infront of me like as if we are family (this lady has a high cholesterol im very shocked!!), how could she do that! And how could she say that?!!! She invaded my privacy and i wasnt very comfortable discussing it infront of other people, he wasnt even my family just to begin with!!! This has to do something, This doctor is giving me trauma and she is not treating her patients fairly and just selecting her priorities. The next day I had to go back and book for another doctor just to know my right medical results. I want to hear a feedback! This is very well disappointing and worst Doctor I had ever encounter

Prime Medical Centre Al Warqa

Cardiology, Dermatology, + 6 more

The reception staff needs much more training in customer care and in handling patients properly, especially during busy times. I had to wait almost 5 hours for my CT scan because the team initially submitted an approval request, received approval, but then had to cancel it because they had sent incomplete information due to lack of attention. After I personally kept following up and asking them to speed up the process, they contacted the insurance again. During this time, staff appeared more focused on talking and having fun with each other instead of managing patients efficiently. Later, I was informed that insurance approval required my previous ultrasound report, but the reception team had not submitted it on time either. Because of this delay, I was asked to leave and wait for another call once approval is completed. I also paid AED 64 for my urine test and consultation. After this overall experience at Aster Hospital Al Garhoud, I am very disappointed and do not plan to return. Additionally, the urine test felt incomplete, and I would like to request a refund for the urine test payment. I hope management reviews this situation seriously and improves patient service standards.

Prime Medical Center at Zero 6 Mall, Sharjah, UAE

Cardiology, Dentistry, + 12 more

I made an appointment with Dr. Ameer after sustaining a deep cut to my thumb with a bread knife. From the moment I arrived, the care I received was exceptional. I waited no more than five minutes before being seen by the medical team. Dr. Ameer carefully examined the injury and clearly explained the recommended course of treatment, ensuring that I understood exactly what was required. He was professional, reassuring, and genuinely attentive throughout the entire procedure. Within approximately 20 minutes, the wound had been thoroughly cleaned, four stitches had been inserted, and my thumb was carefully bandaged to help prevent infection. I was also given clear aftercare instructions, together with a prescription for antibiotic cream to apply once the dressing is removed. I would like to express my sincere appreciation to Dr. Ameer for the prompt, compassionate, and highly professional care he provided. His calm manner, attention to detail, and efforts to make the procedure as comfortable and painless as possible were greatly appreciated. Thank you for turning what was a very distressing accident into such a positive healthcare experience.

Dr Ameer Kadhum Daher Al Hussinawy

General Surgeon

I made an appointment with Dr. Ameer after sustaining a deep cut to my thumb with a bread knife. From the moment I arrived, the care I received was exceptional. I waited no more than five minutes before being seen by the medical team. Dr. Ameer carefully examined the injury and clearly explained the recommended course of treatment, ensuring that I understood exactly what was required. He was professional, reassuring, and genuinely attentive throughout the entire procedure. Within approximately 20 minutes, the wound had been thoroughly cleaned, four stitches had been inserted, and my thumb was carefully bandaged to help prevent infection. I was also given clear aftercare instructions, together with a prescription for antibiotic cream to apply once the dressing is removed. I would like to express my sincere appreciation to Dr. Ameer for the prompt, compassionate, and highly professional care he provided. His calm manner, attention to detail, and efforts to make the procedure as comfortable and painless as possible were greatly appreciated. Thank you for turning what was a very distressing accident into such a positive healthcare experience.

Prime Medical Center Mizhar

Dentistry, Dermatology, + 14 more

Dr. Shaimaa was polite and attended to the concerns I raised. She also informed me of the next steps that needed to be taken. She noted that I would have to take an IV injection immediately since I was weak from vomiting several times. However, the nursing team was not helpful at all. When I informed them that I needed a sick‑leave certificate, I paid and proceeded to treatment room #18. When I went there, an extremely unhelpful staff member named Alice (assuming she was a nurse) made me walk from Room 18 to her individual desk in a separate corner and asked me to write down details that were already available in the system. I told the nursing team that I was weak and needed the IV immediately, yet they still insisted that I walk around even though I was feeling very unwell. They should have administered the IV first before expecting an already sick patient to walk around the premises. If the nurses did not have access to the system, they should have simply given me the paper so I could write down the details while standing near Room 18, instead of making me walk back and forth unnecessarily.

Advanced Care Oncology Center

Imaging (Scans), Oncology

أود أن أعرب عن خالص شكري وامتناني لجميع العاملين في المستشفى على المعاملة الراقية والجميلة التي حظيت بها والدتي خلال فترة علاجها. لقد كانت تجربتنا بالكامل رائعة ومريحة بفضل احترافيتهم العالية وإنسانيتهم.شكر خاص وجزيل للطاقم بأكمله، وأخص بالذكر الدكتور طارق على عنايته الفائقة واحترافيته، والآنسة الرائعة والمتميزة Abegail التي كانت مفعمة بالحيوية والطاقة الإيجابية التي تزرع الأمل في نفوس المرضى.شكراً لكم جميعاً من القلب على كل ما قدمتموه، وممتنون جداً لرعايتكم الطيبة. I would like to express my deepest gratitude and appreciation to the entire hospital staff for the wonderful and kind treatment my mother received during her treatment period. Our overall experience was truly amazing and comfortable, thanks to their high professionalism and exceptional care.A special thanks to the whole team, especially Dr. Tarek for his outstanding care and expertise, and the wonderful Ms. Abegail, whose vibrant energy, vitality, and positive attitude brought so much comfort and hope.Thank you all from the bottom of our hearts for everything you have done. We are truly grateful for your incredible care!

Prime Medical Center - Deira @Reef Mall

Gastroenterology, Internal Medicine, + 18 more

I am extremely grateful to Dr. Iza Roelle Maniego for the excellent care and treatment I received. She performed my laparoscopic myomectomy with exceptional skill and professionalism. From the initial consultation to my recovery, she demonstrated remarkable expertise, dedication, and compassion. I was truly impressed by her knowledge, attention to detail, and commitment to providing the best possible care for her patients. She took the time to explain the procedure clearly, answered all my questions, and made me feel comfortable and confident throughout the entire process. Thanks to Dr. Maniego’s outstanding surgical skills and dedication to her work, my surgery was successful, and my recovery has been going well. I highly recommend her to anyone looking for a highly competent, caring, and dedicated doctor. She is truly an exceptional physician who goes above and beyond for her patients. Thank you, Dr. Maniego, for your excellent care and unwavering dedication. I deeply appreciate everything you have done for me. ❤️

Dr. Moustafa Kassas

Dentist

I had my root canal treatment done by Dr. Kassas, and I couldn’t be happier with the experience. From start to finish, he was incredibly professional, thorough, and meticulous in his work. What stood out most was the time and attention he gave to every step of the procedure. He explained everything clearly before and during the treatment, making sure I understood the process and felt comfortable throughout. His calm and reassuring approach helped take away the anxiety that usually comes with dental procedures. The treatment itself was smooth, virtually painless, and completed with exceptional attention to detail. It’s clear that Dr. Kassas genuinely cares about providing the highest standard of care and ensuring the best outcome for his patients. I highly recommend Dr. Kassas to anyone looking for a skilled, knowledgeable, and compassionate dentist. Thank you for making what is usually a stressful procedure such a positive experience!

Dr. Lobna Sallam

Obstetrician & Gynaecologist

Dr. Lobna Sallam has been with me throughout my pregnancy journey. She was more like a mother than just a doctor, always caring for me and checking on me through calls and messages whenever I wasn’t feel well. She is an exceptional doctor with a kind heart, and she always made me feel supported and reassured. During my labor, she continuously followed up with me and closely monitored my condition until the moment of delivery. Her dedication, compassion, and professionalism made this journey much easier and more comforting for me. I would like to express my deepest gratitude and sincere appreciation to Dr. Lobna Sallam for her outstanding care and support. Thank you for being there every step of the way and for making such a beautiful and unforgettable experience a positive one. I am truly grateful for your kindness, dedication, and the genuine compassion you showed me and my baby. May God bless you and reward you for all that you do.

Allied Medical Centre

Endocrinology and Diabetes, Imaging (Scans), + 16 more

I have an appointment for my Chest Xray. The reception staff (Male) greeted me very well. But, the most amazing experience I had was with Ms. LIZEL (Radiographer/Xray Staff) who accommodated me like I was a very important person in the room. She called my name with a sweet smile and assisted me all throughout my XRAY. She made me feel like she's there for me not just to take imaging of my chest but as a family who truly cares for her patient. My anxiousness was replaced with comfort and relaxation. She is very nice staff that made me want to come back again even if I had no sickness. I hope this letter find its way to the MANAGEMENT. SHE DESERVES WHATEVER PROMOTION OR ANY REWARD A NICE STAFF LIKE HER. Truly, this is not only my satisfaction, I can assure other patients commended her already before me. Thank you, AMC and to Ms. Lizel. What an amazing journey I had in a single amount of time.

Prime Hospital Garhoud

Endocrinology and Diabetes, Rheumatology, + 19 more

Dr. Rouna is by far the best pediatrician we have met in the UAE. My son has been under her care for years, and it has been a wonderful experience watching him grow with her guidance and support. She is incredibly caring, patient, and attentive. What I appreciate most is that she always takes the time to thoroughly examine my children and never makes us feel rushed. She listens carefully to our concerns, explains everything clearly, and genuinely cares about her patients' well-being. As a parent, it gives me great peace of mind knowing that my children are in such capable and compassionate hands. I highly recommend her to any family looking for an exceptional pediatrician. Thank you, Doctor, for your dedication and outstanding care!

Dr. Tara Bardawil

Dermatologist

I highly recommend Dr. Tara. She is not only highly skilled and professional, but also extremely honest and ethical in her approach. She only recommends treatments that are genuinely needed and never pushes unnecessary procedures. What sets her apart is that she truly cares about her patients and always aims for the best possible results. If there is something that can improve your outcome, she will gladly help and guide you accordingly.

Dr. Ammar Allouni

Plastic Surgeon

شگراً من القلب عالعمليه بشگل مبدئي بعد العمليه ب 3 أيام امانه ، في فرق واضح فالشكل الخارجي ، حبيت اشگرك واشگر الطاقم العمليه گله عالتعامل وعالاهتمام ، ممتنه جداً لجهدك الگبير والله يزاك الف خير ، وربي يسعدك لانگ رجعتلي الثقه الي كانت ناقصتني من هذي الناحيه ، واتمنى من اي حد حاب يعمل اجراء ابدا ابداً لا يتردد الدكتور طاقة سعاده قبل العمليه و بعد العمليه الرضى تام من بعد الله ، اكيد واكرر شگرا شگرا لك من القلب.

Dr. Saira Jawaid

Family Doctor

I would like to express my sincere appreciation to Dr. Saira Jawaid for her excellent care and professionalism. She was kind, attentive, and took the time to explain everything clearly. Her expertise and compassionate approach made me feel comfortable and well cared for. Thank you for providing such outstanding medical service.

Dr. Annelyse Ballin

ENT Surgeon

After visiting more then 5 ENT's here in Dubai, I would recommend Dr. Annelyse everytime. Not only incredibly talented and knowledgeable, all three of my kids always left the office with the biggest smile due to her very gentle approach. I can't thank her enough!!

Dr. Mazen Al Taher

Dermatologist

Dr. Mazen Al Taher was professional, knowledgeable, and attentive throughout the consultation. He explained everything clearly, answered all my questions patiently, and made me feel comfortable and confident in the care provided. Highly recommended.