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Prime Medical Center Al Qasimia

Dentistry, Dermatology, + 8 more

Dear Team, I am writing to formally raise another complaint regarding the ongoing issues with your telehealth service, specifically the repeated delays in medication delivery and the lack of coordination and communication between your teams. Having experienced significant issues with my previous telehealth consultation, which resulted in considerable delays and required multiple follow-ups from my end to obtain my prescribed medication, I had specifically raised my concerns before proceeding with this consultation to ensure that the same situation would not happen again. Before proceeding with the consultation, I received a call from your nurse to obtain my consent and confirm the appointment timing. During this call, I clearly explained the difficulties I had faced previously and requested that she ensure my prescribed medication would be delivered on time. I also offered to collect the medication myself if there were any issues with delivery. However, I was reassured that there would be no issue and that the medication would be delivered. I was also advised to inform the doctor of my concern, which I did during the consultation. Despite taking these precautions and clearly communicating my concerns in advance, I find myself facing the exact same situation once again. In an attempt to ensure that everything was being processed, I contacted the pharmacy directly to follow up on my medication. As has been the case previously, the pharmacy number was unreachable, and nobody answered my calls, resulting in further wasted time and frustration. I subsequently contacted your WhatsApp assistance service and spoke with Mr. Mohamed. Initially, I was advised that he was unable to check the status of my medication and that I should contact the pharmacy directly. I clarified that this was not a regular medication order but a prescription issued through your telehealth service. Despite this clarification, I was provided with the pharmacy contact number, which once again went unanswered. I then contacted your contact center and spoke with Mr. Muneeb, who placed me on hold to check the status. He subsequently confirmed that the Qasimia branch pharmacy had already forwarded the request to Zero 6 Mall Pharmacy, that everything was ready, and that they were only waiting for the delivery agent. However, despite these assurances, more than 24 hours have now passed, and I am still without my prescribed medication. Nobody from the pharmacy or delivery team has contacted me, and I have been left to repeatedly chase different departments for an update on something that should have been coordinated and handled by your team. What is particularly disappointing is that this is not a new or isolated issue. I had already raised a formal complaint about the same problems a few months ago, yet I am now experiencing the exact same failures all over again. Even after explicitly highlighting my previous experience before the consultation, no effective measures appear to have been taken to prevent a recurrence. This raises serious concerns about the purpose and reliability of your telehealth service. What is the value of offering telehealth consultations if patients are subsequently left to coordinate between multiple pharmacies, repeatedly contact the call center, and chase their own medication deliveries? Why should patients have to spend hours following up on a process that should be managed seamlessly by your own teams? Furthermore, how many more complaints and lengthy emails must customers submit before these recurring issues are properly addressed? It is extremely frustrating to have to explain the same concerns repeatedly, particularly when I had proactively highlighted the risk of this exact situation occurring again. I would like to make it clear that my concern is not simply about a delayed delivery. It is about the repeated failure of coordination, the lack of accountability, the absence of proactive communication, and the fact that a previously reported issue remains unresolved despite assurances provided by your team. I therefore request the following: Immediate resolution: Arrange for my prescribed medication to be delivered without any further delay and confirm the expected delivery time. A formal explanation: Clarify why the same issue has occurred again despite my previous complaint and my efforts to prevent a recurrence before this consultation. A review of the process: Investigate the coordination between the telehealth team, Qasimia branch pharmacy, Zero 6 Mall Pharmacy, and the delivery team to identify where the process is failing. Accountability and corrective action: Explain what measures will be implemented to ensure that other patients do not experience the same repeated delays, poor communication, and unnecessary inconvenience. I expect this complaint to be treated seriously and escalated to the relevant management team. I would appreciate a proper response addressing the concerns raised above, rather than a generic acknowledgement or another instruction to contact the pharmacy myself. I chose to use your telehealth service with the expectation of convenience, reliability, and proper coordination. Unfortunately, my repeated experiences have demonstrated the opposite. I should not have to repeatedly chase your teams for a service that I have already availed and paid for, nor should I have to keep raising the same complaint to get a basic requirement fulfilled. I look forward to your urgent response, confirmation of my medication delivery, and a clear explanation of how this recurring issue will be resolved permanently.

Dr. Sangeeta Pathak

Obstetrician & Gynaecologist

We couldn’t have asked for a better doctor than Dr. Sangeeta Pathak to guide us through our pregnancy and the birth of our son. From our very first consultation to the day of delivery, Dr. Sangeeta was an incredible source of comfort and reassurance for both of us. What truly sets her apart is the time, patience and genuine care she brings to every interaction. She never rushed through appointments, always took the time to explain things in detail, answered our many questions, and ensured we felt informed and confident at every stage. We particularly appreciated her research-driven and evidence-based approach to medicine. She was always thorough in her assessments, explained the reasoning behind her recommendations, and helped us understand the different options available. This gave us tremendous confidence in her judgment. As first-time parents, we naturally had our share of questions and anxious moments. Dr. Sangeeta was a calming force throughout, combining medical expertise with warmth, empathy and genuine personal care. Her reassuring presence, particularly during delivery, made all the difference. Most importantly, we never felt like just another patient. She genuinely cared about our well-being, both medically and emotionally. We will always be grateful for the role she played in bringing our son into this world and making this journey so positive and memorable. Thank you, Dr. Sangeeta, for being not just an exceptional doctor, but also a wonderful human being. We couldn’t recommend her more highly!

Dr. Elie Al Ahmar

Obstetrician & Gynaecologist

Words will never be enough to express how grateful I am to Dr. Elie for being part of such a special journey in my life. Throughout my entire pregnancy, he was always there for me answering my questions reassuring me whenever I felt worried. No matter how many questions I had, he was always approachable, patient, and incredibly responsive. Knowing that I could reach out to him and receive a prompt reply gave me so much comfort and peace of mind. What makes him truly special is not only how knowledgeable and professional he is, but also the way he makes you feel. He has such a calm and reassuring approach that makes even the most frightening moments feel manageable. I will always remember how scared I was about my C-section surgery. I had so many worries but he took the time to explain every step of the process to me patiently making sure I understood what was going to happen. I will always be grateful for the care, reassurance, and support he gave me throughout this journey and for the role he played in bringing our little one into the world. Thank you, Doctor Elie not just for being an excellent gynecologist, but for being the kind of doctor who makes a mother feel safe, heard, and cared for. We will always remember and appreciate everything you have done for our family.

Dr. Mariana Miranda Silva Mattos Barretto

Obstetrician & Gynaecologist

I was so lucky to have Dr. Mariana by my side for the delivery of my baby. She is the gentlest, most attentive, and truly passionate medical professional I have ever met. I had my late pregnancy check-ups with her, and from the very beginning, I felt that I was in the best hands. She always took her time during appointments, carefully asked about everything, listened attentively, and answered all my questions thoroughly and patiently. I never felt rushed or that any of my concerns were unimportant. Her attention to detail, kindness, and genuine dedication made me feel safe, heard, and supported throughout the entire journey. My delivery was a wonderful experience, and I gave birth naturally, feeling confident and supported every step of the way. Thanks to Dr. Mariana, childbirth has become a positive and empowering memory for me — an experience I would genuinely love to go through again, which I never imagined I would say! I cannot recommend her highly enough. If you are looking for a doctor who combines exceptional professionalism and expertise with genuine compassion and a personal touch, Dr. Mariana is truly someone special. I will always be grateful to her for helping bring my baby into the world in such a beautiful way.

Dr. Samah Saad Elfadil

Obstetrician & Gynaecologist

I would like to express my sincere gratitude to Dr. Samah Saad Elfadil for her outstanding care, professionalism, and dedication throughout my pregnancy and delivery. She played a significant role in ensuring that I had a safe delivery, and I am truly grateful for the reassurance, compassion, and expertise she demonstrated throughout this important journey in my life. Her attentiveness, patience, and commitment to the well,being of both mother and baby made me feel safe, supported, and confident every step of the way. Childbirth is such a precious and delicate experience, and having a doctor who genuinely cares and demonstrates such a high level of professionalism makes all the difference. I wholeheartedly recommend Dr. Samah Saad Elfadil to any woman looking for a knowledgeable, compassionate, and dependable gynecologist. She deserves the highest recognition for the excellent care she provides. Thank you, Doctor, for helping make my delivery a safe and memorable experience. I will always appreciate the role you played in welcoming my little one into the world. Truly deserving of a five, star rating!

Perla Dermatology Clinic

Beauty Therapy, Cosmetic (Aesthetic) Medicine, + 1 more

الدكتورة إيناس من أروع الطبيبات اللي تعاملت معاهم، ومن الدكاترة القلائل اللي فعلاً تثقين فيهم وفي اختياراتهم العلاجية. كل علاج تسويه يعطي البشرة نضارة وجمال طبيعي، والأجمل إن نتائج العلاجات تدوم لفترات طويلة. اللي يميز الدكتورة إيناس إنها بعيدة تماماً عن الجانب التجاري، وتتمتع بأمانة طبية ومصداقية عالية، ودائماً تختار الأنسب للبشرة دون مبالغة أو إجراءات غير ضرورية. عن تجربة شخصية، أنصح وبكل ثقة أي شخص يبحث عن نتائج طبيعية وجميلة إنه يحجز عندها. ❤ Dr. Enas is truly one of the best doctors I have ever been to. She is someone you can genuinely trust, both in her expertise and the treatments she recommends. Every treatment leaves your skin looking fresh, radiant, and naturally beautiful, with results that last for a long time. What makes Dr. Enas truly special is her honesty, professionalism, and medical integrity. She genuinely cares about her patients and always recommends what is best for their skin rather than focusing on commercial interests or unnecessary treatments. From my personal experience, I highly recommend Dr. Enas to anyone looking for beautiful, natural, and long-lasting results. ❤️

Betterly Wellness

Psychiatry, Psychology, + 1 more

I had a wonderful experience with Betterly Wellness, and I would especially like to express my sincere appreciation to Dr. Zoheb Raj for his exceptional professionalism, compassionate approach, and dedication to patient care. Dr. Zoheb Raj is an excellent doctor who takes the time to listen patiently, understand concerns, and provide clear explanations and valuable guidance. His calm, friendly, and understanding approach makes patients feel comfortable, respected, and confident throughout the consultation. The entire Betterly Wellness team was also welcoming, supportive, and professional, creating a positive and comfortable environment. I truly appreciate Dr. Zoheb Raj's expertise, genuine care, and commitment to his patients' well-being. I highly recommend Dr. Zoheb Raj and Betterly Wellness to anyone seeking professional, compassionate, and high-quality care. Thank you, Dr. Zoheb Raj and the entire Betterly Wellness team, for the excellent experience!

Dr Jamuna Pai's SkinLab Clinic

Beauty Therapy, Cosmetic (Aesthetic) Medicine, + 1 more

I absolutely love Skin Lab! Dr. Riyonah is incredible at what she does. I’ve had treatments including PRP, SkinPen and Salmon DNA, and the results have been amazing! The best part is when other people start noticing and complimenting your skin. That’s when you know the treatments are really working! A special mention to Tina, who is hands down the best at facials! I’ve been to so many clinics, but nobody does a facial quite like her. She genuinely has magic in her hands! I’ve also had laser treatments with Breath, who is absolutely wonderful and makes the entire experience so comfortable. The entire staff is so warm, welcoming and attentive, which makes every visit such a lovely experience. You truly feel taken care of, and most importantly, you see results. I couldn’t recommend Skin Lab enough! ❤️ -Jhanavi

Dr. Carmelo Barbaccia

ENT Surgeon

I had a surgery of left thyroidectomy with Dr Carmelo , it was a first surgery in my life and a was nervous. Dr. Carmelo and team of anesthesiologists made my experience very smooth, procedure was lasting 1.5 hours and after 3 hours I felt like recovered from the anasthesia. I don't remember anything as well didn't feel any pain or discomfort of procedure. Everything that I experienced post procedure like soar throat or discomfort with swallowing i was told by doctor in advance, so there were no bad surprises for me. After 2 days I felt completely normal, I that was a good surprise. Overall I am very happy with Dr Carmelo and overall team work. My diagnosis was confirmed after inspection of the removed material, so overall action plan appears to be very reasonable. Thank you all involved

Dr. Anna Lisniak

Dermatologist

I’ve been on a beautiful skincare journey with Dr. Anna, and I couldn’t be happier with her care and dedication. From Botox and Salmon DNA under-eye treatments to Moxi laser and BBL sessions, she has created a personalized plan to improve my skin texture, rosacea, redness, and visible vascular veins. What truly sets Dr. Anna apart is her passion for achieving real results. She doesn’t just perform treatments; she genuinely cares about improving your skin and takes the time to understand what it needs. Her attention to detail, honesty, and commitment to seeing her patients happy with their results are what make her such an exceptional doctor. I trust her with my skin, and I’m so happy with the progress we’re making together. Highly recommended! 🤍

Dr Selvaraj Periyasamy

Orthopaedic Surgeon

I would like to share anonymous, constructive feedback about an orthopaedic consultation. Although the MRI findings were explained as reassuring, the consultation ended without a clear management or follow-up plan. Movement, exercise and magnesium were mentioned, but there was little guidance on suitable exercises, whether physiotherapy would help, or the recommended supplement and dose. I also raised persistent body and joint aches, but left unsure whether these needed further assessment or when to return if they continued. I understand medication may not have been necessary; clearer practical advice and next steps would have made the consultation feel more complete. Instead it needed nothing from my side. Please keep this feedback anonymous.

Saudi German Hospital Sharjah

Anaesthetics, Cardiology, + 6 more

Dr. Talal is truly an outstanding doctor who combines exceptional professionalism, extensive knowledge, and experience with the utmost kindness, respect, and elegance in dealing with his patients. His dedication, competence, and reassuring manner make him stand out. I would wholeheartedly and confidently recommend Dr. Talal to any expectant mother without a second thought. He is not only highly skilled and experienced in his field but also a genuinely respectful, compassionate, and trustworthy doctor who makes his patients feel comfortable and well cared for. Highly recommended for every mother-to-be looking for an excellent doctor who combines medical expertise with genuine care and professionalism.

Prime Medical Centre Barsha Heights

Obstetrics & Gynaecology, Cardiology, + 8 more

visited Dr. Sharik Mustafa Abdul Hameed due to severe headaches, and I couldn’t be more grateful to have found him. He took the time to carefully review my family medical history, thoroughly assess my condition, and promptly arrange the necessary investigations. He also guided me through each step, helping me understand the results and plan the next stages of treatment accordingly. Naturally, I had many concerns about my neurological health, but his expertise, thoroughness, and compassionate approach gave me tremendous confidence and peace of mind. I’m truly grateful to have found a doctor I can trust to guide and care for me over the long term. Highly recommended!

Prime Medical Center - Al Barari

General Practice, Cardiology, + 6 more

I truly appreciate the warm hospitality, kindness, and care shown by every staff member during my recent visit. The hospital has a welcoming and comfortable atmosphere. A special thanks to Dr. Mounira, whom I have been consulting for the past 10–15 years. Wherever she practices, I always prefer to visit her for my checkups because of the trust and confidence I have in her. She always provides honest, reliable medical advice, thorough examinations, and genuine care and support. Her professionalism, kindness, and dedication to her patients are truly appreciated. Thank you to Dr. Mounira and the entire hospital team for your excellent service and care!

Dr Munima Habib

Obstetrician & Gynaecologist

I truly appreciate the warm hospitality, kindness, and care shown by every staff member during my recent visit. The hospital has a welcoming and comfortable atmosphere. A special thanks to Dr. Mounira, whom I have been consulting for the past 10–15 years. Wherever she practices, I always prefer to visit her for my checkups because of the trust and confidence I have in her. She always provides honest, reliable medical advice, thorough examinations, and genuine care and support. Her professionalism, kindness, and dedication to her patients are truly appreciated. Thank you to Dr. Mounira and the entire hospital team for your excellent service and care!

Mediclinic Parkview Hospital

Obstetrics & Gynaecology, Ophthalmology, + 3 more

We first came to Dr. Murad a year ago when my brother underwent surgery under his care, and we have been following up with him ever since. We are truly grateful and very happy with the results. Dr. Murad is an exceptional doctor who combines a high level of professionalism and expertise with genuine care and compassion for his patients. He is attentive, reassuring, and always makes us feel that we are in good hands. We sincerely appreciate his dedication and the excellent care he has provided throughout this journey. Highly recommended to anyone looking for a skilled, professional, and caring orthopedic doctor.