Find your trusted
Find your trusted Doctor

First IVF & Day Surgery Center - Dubai

Fertility Medicine, Obstetrics & Gynaecology, + 1 more

I genuinely believed the FIRST IVF team would care for their patients throughout this journey, but unfortunately, that has not been my experience. 1. **Payment confusion before my FET** Before my FET, we had already paid AED 62,000 for our treatment. However, we were suddenly informed that we needed to pay more. When we asked for a breakdown of the charges, we were only provided with invoices totaling approximately AED 27,000, which did not explain the difference. What was most disappointing was the timing. Just 10 minutes before my embryo transfer, with a full bladder, already changed into the clothes and emotionally preparing for one of the most important moments of our lives, I had to discuss outstanding payments with Zahra ( Finance ). This conversation should never happen immediately before such a sensitive medical procedure. It could have easily been addressed beforehand or after the transfer. Zahra was rude, and she was laughing at me, which was very unprofessional. 2. **Conflicting medical advice** After my FET, the doctor and the nurse Temu gave me different instructions regarding my treatment. As a patient, this left me confused and unsure whose advice I should follow. Doctor said we should continue with injections at the same time, Temu suggested to dnt do any injections and come for consultations. 3. **Lack of communication within the team** The doctor and the follow-up team were also not aligned. The follow-up team asked me whether I should schedule another appointment, while the doctor clearly instructed me to return only on the second day of my next period. Patients should not receive conflicting information from different members of the same team. 4. **Confusion regarding insurance and payments** I also received conflicting information from the finance team. They informed me that embryo freezing was not covered by my insurance, while my insurance company confirmed that the clinic had already received a payment, when Zahra said its not covered, it makes us wondering where the money gone and than come back? 5. **Unnecessary stress after the embryo transfer** The period after an embryo transfer should be as calm and stress-free as possible. Instead, the clinic continued calling and messaging me knowing that after FET, person should rest without stress, they are obviously not aware about it. Stress is widely recognized as something patients are encouraged to minimize after an embryo transfer, yet the clinic's handling of these issues created unnecessary anxiety at the worst possible time. 6. **Lack of support during a difficult journey** IVF is already one of the most emotionally and physically challenging experiences a person can go through. During this journey, patients need clear communication, consistency, compassion, and support. Instead, I found myself constantly chasing answers, trying to understand conflicting information, and dealing with administrative and financial issues that should have been resolved internally. After paying AED 68,000 for treatment during one of the most important and sensitive moments of our lives, I expected a much higher standard of care, communication, and coordination between departments. Instead, I felt like a number rather than a patient. I have shared my experience because I genuinely hope the clinic improves its communication and patient care. I also hope future patients know what to expect before beginning such an emotional journey, so they can make an informed decision and avoid experiencing the same disappointment and unnecessary stress.

Prime Medical Center - Oasis Mall

Dentistry, Cardiology, + 14 more

Dr. Heidi is an absolutely phenomenal gynecologist and obstetrician. She cared for my wife throughout her pregnancy and delivered our baby via C-section last week, and we could not have asked for a better experience.From our very first prenatal appointment, Dr. Heidi demonstrated incredible professionalism, deep expertise, and a warm, reassuring bedside manner. She always took the time to answer our questions and ensure my wife felt safe, calm, and supported.When it came time for the C-section, Dr. Heidi and her surgical team were outstanding. Her precision, calm guidance, and competence completely eased our anxieties in the operating room. The surgery went smoothly, and my wife’s recovery is going incredibly well thanks to Dr. Heidi's expert care. We are infinitely grateful for her dedication and highly recommend her to any family looking for a top-tier doctor. Thank you for bringing our little one safely into the world!

Prime Medical Center Ajman

Ear, Nose & Throat (ENT), Dentistry, + 11 more

I had an excellent experience at Prime Medical Centre. The care and professionalism shown by the entire team were truly outstanding. A special thank you to Nurse Anju, who was incredibly kind, attentive, and compassionate throughout the treatment. She made us feel comfortable, explained everything patiently, and provided exceptional care. I would also like to express my sincere gratitude to Dr. Asma, the gynecologist, for her expertise, professionalism, and caring approach. She took the time to listen to our concerns, explained everything clearly, and made us feel reassured and well cared for. Thank you to everyone at Prime Medical Centre for providing such high-quality healthcare. We truly appreciate the dedication and kindness of your staff and would highly recommend your services to others.

Advanced Care Oncology Center

Imaging (Scans), Oncology

I would like to express my heartfelt gratitude to the Advance Oncology team for the exceptional care and support I have received throughout my chemotherapy journey. The staff are very accommodating, kind,and professional. They assisted me every step of the way, making each visit much more comfortable and reassuring during a difficult time. A special thank you to Doc. Tariq and Doc. Abood,Ms. Ariane, Ms. Swaty, Ms. Edith and Ms. Aneesha for your compassion,patience and genuine care. Your kindness and dedication have meant so much to me and I truly appreciate everything you’ve done. Thank you to the entire Advanced Oncology team for providing such excellent care. I highly recommend your service to anyone seeking compassionate and professional oncology care.

Dr. Saumya Sundaram Bulusu

Obstetrician & Gynaecologist

I am extremely grateful to Dr. Saumya for the excellent care and expertise during my laparoscopic myomectomy. From the first consultation to the surgery and follow-up, the doctor explained everything clearly and made me feel confident and reassured. The surgery went smoothly, and my recovery has been much better than I expected. The doctor was compassionate, patient, and always available to answer my questions. I truly appreciate the professionalism and dedication shown throughout my treatment. I highly recommend Dr. Saumya to anyone looking for a skilled and caring gynecologic surgeon.

Dr. Samar Khalil

Obstetrician & Gynaecologist

Dr Samar is an exceptional consultant. She was so empathetic in how she managed my fibroids condition. This empathy was visible from how she explained the results of my scans and MRI reports to how she clearly explained all the treatment options. This helped me to choose the right option for me. It was a very scary period for me but having her as my consultant was very reassuring and helped me to navigate this period. My quality of life has greatly improved since my surgery and she has also closely monitored my recovery post-op. I am so grateful to Dr Samar for her care.

Dr Shyam Rajamohan

Internal Medicine Doctor

I had a wonderful experience with Dr. Shyam, Internal Medicine Specialist. He diagnosed my anemia caused by iron deficiency and provided the right treatment with great care and professionalism. He took the time to explain my condition clearly, answered all my questions patiently, and made me feel comfortable throughout the process. Thanks to his expertise and treatment, I feel much better. I highly recommend Dr. Shyam to anyone looking for a knowledgeable, compassionate, and dedicated physician.

Prime Medical Centre Barsha Heights

Obstetrics & Gynaecology, Cardiology, + 8 more

Thank you, Dr. Heidi Calixto, for giving me peace of mind during one of the most stressful moments of my life. I was anxious and afraid before my hysteroscopy, but your calm approach, patience, and reassuring words made all the difference. Your care didn’t end after the surgery—you took the time to explain my biopsy results and treatment plan, which brought me so much relief. I will always be grateful for your compassion and dedication. May God continue to bless you as you help more women. ❤️

Eastman's Smile Solutions Dental Clinic

Dentistry

We had a wonderful experience with Dr. Saba! My 10-year-old son had braces and a quad helix appliance to correct his front teeth crossbite and create space for his permanent teeth to erupt. My 8-year-old daughter also needed treatment to make room for her permanent teeth. In just 5–6 months, we saw amazing results. Dr. Saba was kind, professional, and great with children. We’re very happy with the outcome and highly recommend her!

Prime Medical Centre - Burjuman Mall

Obstetrics & Gynaecology, Ear, Nose & Throat (ENT), + 6 more

The first appointment was requested from my end to reschedule, but they rescheduled the ECHO and Dr appointment was not rescheduled I visited the hospital and they said the appointment was rescheduled. Second time it was rescheduled at 6:40 and had bad exp again. I was coming from Discovery Gardens to Prime hospital and twice I was returned because of your team wrong schedules.

Prime Medical Center Al Nahda

Cardiology, Dermatology, + 6 more

I had a great experience with the doctor Alimon Sulayman. He was very polite, patient, and took the time to explain everything clearly. He answered all my questions thoroughly and made sure I understood all the details about what I need to do. His professionalism and caring approach made me feel comfortable and confident throughout the consultation. I highly recommend him.

Dr Atiq Qasim Harid

General Practitioner

I had a very positive experience with Dr. Atiq.The doctor treated me with great care and professionalism. Thanks to the proper guidance and treatment, I have recovered well from iron deficiency. I truly appreciate the support and attention given during my treatment. Recommended 100% also the nurse attending me is very polite ,kind and helpful she is PHILIPINO lady

Dr Hussein Ismail

General Practitioner

I cannot thank Dr. Hussein Ismailand the team at Prime medical Center ajman enough for their exceptional care. During my recent visits, they were incredibly patient, listened to all my concerns, and never rushed me through an appointment. The prescribed treatment plan was clear and highly effective. Highly recommend this GP to anyone in the Ajman

Dr. Layal Abdallah

Cardiologist

I had a great experience with Dr Layal. She is incredibly thorough, highly professional, and has such a calming presence that immediately puts you at ease. She took the time to explain everything clearly, answered all of my questions, and made sure I understood each step of the process. I truly appreciated how attentive and caring she was.

Dr. Eiman Alblooshi

Infectious Disease Doctor, Paediatrician

أتقدم لكِ بخالص الشكر والتقدير على اهتمامك ومتابعتك المستمرة ابني، وعلى ما تبذلينه من جهد ورعاية وحرص. لطفك واهتمامك كان لهما أثر كبير في طمأنتنا، ونحن ممتنون لكِ على كل ما قدمتِه. نسأل الله أن يبارك في علمك وعملك، وأن يجزيكِ خير الجزاء، ويكتب لكِ الأجر على كل ما تقدمينه من خير. شكرًا لكِ من القلب

Dr Emelee Jean Gutierrez Latorza

Dentist

Overall, the service was excellent. Dr. Emelee, my appointed dentist, was very professional, knowledgeable and helpful. She explained everything clearly, discussed all the treatment options available and made sure I understood what could be done. I truly appreciated her care