88 results found for ALCOHOLISM Clinics in FENCHURCH STREET, CITY OF LONDON

Friendly and quick

Good location in London.

Extremely friendly patient and courteous reception staff and concierge.

Very professional and efficient

Nice place, helpful staff.

Professional supportive intuitive

Clear communication and great service.

Having the support of Natasha as care coordinator as well as the therapy from Helen Brice has been really helpful with my recovery. Paul Flynn's provision of the Flow machine has made a huge difference.

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Highly competent and dedicated staff whom make you feel safe to discuss anything openly. Their expertise is a fantastic attribute to the team. I felt understood and able to explain everything without feeling rushed and dismissed⁰