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15-17 Lodge Road, London, United Kingdom, NW8 7JA
HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.
4.69
2570
patient reviews
St Johns Wood, London, United Kingdom, NW8 7JA
Great patient service. Always on time and caring.
4.67
2602
patient reviews
Bond House, 347-353 Chiswick High Road, London, United Kingdom, W4 4HS
All the staff members I interacted with were very polite and helpful. The facility was clean and quiet with a welcoming atmosphere.
4.80
486
patient reviews
35 Weymouth Street, London, United Kingdom, W1G 8BJ
Extremely friendly patient and courteous reception staff and concierge.
4.73
2698
patient reviews
16 Devonshire St, Marylebone, London, United Kingdom, W1G 7AF
Very kind staff
4.71
476
patient reviews
13-14 Devonshire Street, London, United Kingdom, W1G 7AE
Friendly, organised and efficient with minimal wait time
4.81
294
patient reviews
Sudbury Hill, Harrow, London, United Kingdom, HA1 3RX
very good fascilities
4.73
1271
patient reviews
41 Welbeck Street, London, United Kingdom, W1G 8DU
Overall a good experience
4.91
151
patient reviews
941 Great West Road, Brentford, Middlesex, United Kingdom, TW8 9DU
Very satisfied with the visit
4.72
335
patient reviews
Unit B, 25 Curzon St,, London, United Kingdom, W1J 7TG
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