44 results found for BRAIN SURGERY Clinics in FENCHURCH STREET, CITY OF LONDON

A very positive experience. Everything was explained to me very clearly and I left with the impression of a slick, efficient but caring organisation.

It was excellent and the nurses and wider staff were all fantastic.

Professional and kind staff, just as one would expect from any health facility.

Marvelous treatment , staff is very kind thank you for everything.

Highly competent and dedicated staff whom make you feel safe to discuss anything openly. Their expertise is a fantastic attribute to the team. I felt understood and able to explain everything without feeling rushed and dismissed⁰

Kept waiting with no apology or explanation. Not given an accurate quote.

I felt so cared for as soon as I arrived. Everything was explained to me before my surgery and I was reassured right up to I was put to sleep. When I came round after surgery I could not have felt more cared for , everyone was amazing and I was continually checked on through the night. Food was amazing too, all of the staff were polite , respectful and kind.

Wonderful, as expected.

Very welcoming receptionist and clean waiting room.

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.