41 results found for BRAIN SURGERY Clinics in SOUTH LONDON, LONDON

Extremely friendly patient and courteous reception staff and concierge.

Overal friendly greeting by staff. Wait was slightly longer than anticipated, but staff were attentive throughout.

The doctor was very friendly and kind, and she helped me through a physically difficult test by talking to me and explaining everything.

Great patient service. Always on time and caring.

Better signage would be helpful.

Overall my experience with HCA was ok - especially the care side which was friendly and effective, but the admin side was less efficient, particularly in terms of clarity in pricing and payment processes which seemed complex and uncoordinated.

This is the second operation I have had with Prof Imam and could not be happier. Exceptional! My physiotherapist in France told me you should congratulate your surgeon for the great work. Can not recommend more!

Professional and prompt

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Wonderful, as expected.