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Cartilage Injury Kennington
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15-17 Lodge Road, London, United Kingdom, NW8 7JA
HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.
4.69
2570
patient reviews
5-10 Beaumont St, London, United Kingdom, W1G 6AA
Excellent and reassuring.
4.83
3529
patient reviews
27 Tooley Street, London, United Kingdom, SE1 2PR
Overall my experience with HCA was ok - especially the care side which was friendly and effective, but the admin side was less efficient, particularly in terms of clarity in pricing and payment processes which seemed complex and uncoordinated.
4.80
4358
patient reviews
St Thomas Street, London, United Kingdom, SE1 9BS
Very good experience overall
4.78
3598
patient reviews
42-52 Nottingham Place, London, United Kingdom, W1U 5NY
Very professional and efficient
4.74
3016
patient reviews
272 & 280 Kings Road, London, United Kingdom, SW3 5AW
Good experience
4.78
530
patient reviews
18-22 Queen Anne Street, London, United Kingdom, W1G 8HU
The hospital were very accommodating even though I was running late as I had taken the wrong train from Surrey!
4.78
794
patient reviews
76 Harley Street, London, United Kingdom, W1G 7HH
Completely professional & great physio.
4.95
426
patient reviews
20 Devonshire Place, London, United Kingdom, W1B 6BW
Brilliant service at The London Clinic. Friendly, efficient and professional.
4.86
1369
patient reviews
Chelsea Bridge Road, London, United Kingdom, SW1W 8RH
This is the second operation I have had with Prof Imam and could not be happier. Exceptional! My physiotherapist in France told me you should congratulate your surgeon for the great work. Can not recommend more!
4.74
1862
patient reviews