55 results found for CHRONIC OBSTRUCTIVE PULMONARY DISEASE (COPD) Clinics in MITCHAM, MERTON

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

All the staff i met were friendly and amazing

Completely professional & great physio.

Very nice people

Facilities are good. Staff were friendly and helpful.

Staff were all very friendly and helpful. Wait time was only a few minutes.

We had a video consultation

Very kind staff

Efficient reception and radiography staff and system

my experience of the Harley street hospital was good.