32 results found for CLINICAL TRIALS Clinics in WHITECHAPEL, TOWER HAMLETS

Brilliant service so far. I feel that I am in the best possible hands

We had a video consultation

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

staff were also wonderful, providing excellent support and ensuring that my experience was as positive as possible. The entire team made me feel like I was in the best hands, and I am incredibly grateful for their kindness and professionalism.

Polite staff, clean environment

Good experience

It didnt even feel like a hospital! All staff were very friendly, attentive and made the experience as positive as possible.

Very welcoming and seen on time

In particular, the receptionists were cheery and welcoming. Theyvhalped make the appointment non-scary and set me at ease - so thanks to them!! 😊

UCH could not have been better. All round professional, and friendly. I couldn’t ask for more.