31 results found for CYSTIC FIBROSIS Clinics in LONDON, ENGLAND

Extremely friendly patient and courteous reception staff and concierge.

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Great patient service. Always on time and caring.

Easy to book, excellent location, friendly staff

Nice place, helpful staff.

Clear communication and great service.

The whole end to end service was excellent, very helpful and friendly staff, the procedure went smoothly and was explained, the hospital has excellent facilities and the food is first class.

I received real advice on what I should do.

A very efficient and pleasurable experience. The first time I have used this service and was impressed by how easy it was to access.

Prompt and kindly attention to my needs. Very professional yet personal