22 results found for DOWN SYNDROME Clinics in LANCASTER GATE, CENTRAL LONDON

Extremely friendly patient and courteous reception staff and concierge.

Better signage would be helpful.

The Portland Hospital gave me a first-class experience as a patient. My surgeon was exceptional, as was the anaesthetist. The care immediately pre- and post- op was the best possible. The nurses were wonderful: friendly, expert and highly attentive while also allowing some privacy as required. They could not have given me better care in any way. The hospital itself was a remarkably pleasant environment - my room and the whole ward was calm, well-designed and spotless. The food was very good indeed and the ambience was everything I had hoped for. I felt I was in the best possible place and my surgery there has had an excellent outcome.

Great service by all the staff

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Great patient service. Always on time and caring.

Clear communication and great service.

Excellent level of service, efficiency and comfort with personable staff throughout.

Irfana is lovely and really puts your mind at ease in what is an incredibly stressful time. She takes time to explain what is happening so you feel involved in the process.

Excellent level of service by the team again. Instant response to my query and helped me with my concerns and request for treatment. Wherever I go, can always trust HarleyDoc to deliver.