53 results found for EARWAX IMPACTION Clinics in EAST OF ENGLAND, ENGLAND

Staff very welcoming and friendly

Very friendly staff, helped us decide the best care for us

Excellent all members of staff helpful.

Good service and kept very clean and staff was very friendly

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Very professional and efficient

Very nice people

All the staff members I interacted with were very polite and helpful. The facility was clean and quiet with a welcoming atmosphere.

Excellent and reassuring.

Excellent. Reception very efficient and friendly. Doctor Buckman was very personable, and met all my needs thoroughly.