88 results found for FEMUR FRACTURES Clinics in SURREY, SOUTH EAST

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Friendly and quick

staff were also wonderful, providing excellent support and ensuring that my experience was as positive as possible. The entire team made me feel like I was in the best hands, and I am incredibly grateful for their kindness and professionalism.

Very efficient

Good experience

Although busier these days the hospital experience was very good . The hospital staff were very pleasant .

Had a 2pm appointment but had to wait an hour and was not seen until 3pm - really frustrated

Friendly. Efficient. Seen on time. Made to feel welcome.

Fantastic

Very pleasant hospital and caring staff