68 results found for FUNCTIONAL ENDOSCOPIC SINUS SURGERY (FESS) Clinics in SELHURST, CROYDON

The hospital were very accommodating even though I was running late as I had taken the wrong train from Surrey!

Great all round

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Staff were all very friendly and helpful. Wait time was only a few minutes.

I rang out of the blue with a recommendation for a consultant. The response was excellent: warm and friendly and efficient, and an appointment was arranged on the day itself. All aspects of the procedures were extremely good.

Very positive!

Nice place, helpful staff.

Very calm and reassuring atmosphere where every member of staff from the cleaner to the consultant was polite and helpful.

Efficient communication, good logistics management, quick at responding emails.

With the star rating I have nothing to add