99 results found for HOARSENESS AND OTHER VOICE DISORDERS Clinics in WALES, UNITED KINGDOM

Very professional staff. I was greated by a lovely lady at reception and taken to the ward. I was really made to feel safe and looked after. Staff in anaesthetics and recovery were excellent, very friendly, and put me at ease. The consultant and anaesthetist visited before and after the operation to check up on me. They both explained everything in detail and extremely professional. I felt in safe hands. Staff on the ward were caring. The catering lady was also very accommodating with my diet preferences and went out of her way to provide alternate food. She was also very thoughtful and caring.

Unfortunately your poor communications have taken the shine off things. I saw my consultant on a Monday for the first time, with a view to surgery during the upcoming weeks. On Thursday of the same week, I received a phonecall, to complete a medical form, as we spoke. One of the questions was to ensure, that somebody would accompany me to my appointment, to drive me home, which I confirmed. Later on that day, I received an appointment by text message for the following Monday, very first thing. This is not a particularly convenient time for me, and was also at very short notice. Expecting to have surgery that day, I made my arrangement with employers not to be working that Monday, and made sure I was accompanied to the appointment. When I turned up, I learned that this appointment was not for surgery, but merely for swab tests. For this, I did not need to be accompanied, and would have been able to work for the rest of the day! If I had realised this appointment was merely for a swab test, I would have rearranged it for a more convenient time. However, the purpose of the appointment was not clearly communicated, and the communication was sent just a couple of hours after my medical questionnaire conversation. So it was only natural on my part to assume this appointment was for the surgery itself. Bottom line - please clearly communicate the purpose of any appointment you make with a client. Also if you book a patient in at short notice, please make sure the time is suitable for them.

Excellent and very clean premises. Staff very friendly and welcomed you with a smile. The clinician who performed the echo scan was very informative, compassionate and delicate in the way she carried out the scan. Enjoyable experience.

All professional staff were excellent. Reception staff a little over obsessed with taking payments even when payments agreed!

I was anxious prior to the surgery but have been very well supported by Mr Mohanty and his team from the start. I have been discharged today exactly a year from my first appointment.

Great experience

I found the hospital had a calm and reassuring atmosphere. The staff were always friendly and helpful. My room was very comfortable and spacious. Food was excellent. I was surprised how quickly I recovered after my operation and returned to my room. All bearing in mind I am 84 and was expecting a longer stay and recovery. My full admiration for everyone involved.

Very effective arrangements and facilities

All the staff were so friendly, food was amazing, only thing they need to do it update their meun with GF DF on.

Google maps took me to the wrong location. Booking in process should be considered in advance of the appointment to save time