28 results found for HORMONE THERAPY Clinics in LEWISHAM, EAST LONDON

We had a video consultation

Professional and prompt

Familiar Staff and Doctors service is the best.

Good experience

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Brilliant service so far. I feel that I am in the best possible hands

In particular, the receptionists were cheery and welcoming. Theyvhalped make the appointment non-scary and set me at ease - so thanks to them!! 😊

Overal friendly greeting by staff. Wait was slightly longer than anticipated, but staff were attentive throughout.

Happy with my visit. No concerns to express.

Very friendly staff