39 results found for HYDRONEPHROSIS Clinics in HAYMARKET, WEST END

Professional and kind staff, just as one would expect from any health facility.

Very professional and efficient

A very positive experience. Everything was explained to me very clearly and I left with the impression of a slick, efficient but caring organisation.

I felt so cared for as soon as I arrived. Everything was explained to me before my surgery and I was reassured right up to I was put to sleep. When I came round after surgery I could not have felt more cared for , everyone was amazing and I was continually checked on through the night. Food was amazing too, all of the staff were polite , respectful and kind.

It was excellent and the nurses and wider staff were all fantastic.

This is the second operation I have had with Prof Imam and could not be happier. Exceptional! My physiotherapist in France told me you should congratulate your surgeon for the great work. Can not recommend more!

I had an appointment booked for some Bloods at midday. I was maybe one or two minutes late but was still waiting at 12.20pm at which point i approached the desk to find that they were struggling to check my authorisation number despite me having emailed it to the booking administrator earlier, and despite sitting in the waiting room (so they could have asked me). When I finally went to see the nurse for the tests she didn’t a copy of the request form despite me having emailed it to the booking administrator the previous day. So a further delay whilst she went to ‘get the right tubes’. Please sort out the co-ordination between your departments

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Well organised and clean

All aspects of my visits to The Prostate Centre have been more than satisfactory, from waiting times, staff interactions, cleanliness and the overall environment has made me feel well looked after throughout.