22 results found for KIDNEY FAILURE Clinics in PONDERS END, ENFIELD

Quick and easy check in with reception. Was expected and forms to complete were ready as soon as I arrived. Receptionist was friendly and efficient. Comfortable waiting area.

Clean, quite and comfortable. Staff were kind too.

Experience at this hospital very pleasant

Professional and kind staff, just as one would expect from any health facility.

A very positive experience. Everything was explained to me very clearly and I left with the impression of a slick, efficient but caring organisation.

It was excellent and the nurses and wider staff were all fantastic.

Very professional and efficient

Good location in London.

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Highly competent and dedicated staff whom make you feel safe to discuss anything openly. Their expertise is a fantastic attribute to the team. I felt understood and able to explain everything without feeling rushed and dismissed⁰