26 results found for LUNG DISEASE Clinics in TOWER HAMLETS, EAST LONDON

Polite staff, clean environment

Extremely friendly patient and courteous reception staff and concierge.

Completely professional & great physio.

Professional and prompt

This is the second operation I have had with Prof Imam and could not be happier. Exceptional! My physiotherapist in France told me you should congratulate your surgeon for the great work. Can not recommend more!

Had a 2pm appointment but had to wait an hour and was not seen until 3pm - really frustrated

Very kind staff

Friendly, organised and efficient with minimal wait time

Facilities are good. Staff were friendly and helpful.

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.