32 results found for LUNG DISEASE Clinics in WEST LONDON, LONDON

All the staff members I interacted with were very polite and helpful. The facility was clean and quiet with a welcoming atmosphere.

It didnt even feel like a hospital! All staff were very friendly, attentive and made the experience as positive as possible.

All the staff i met were friendly and amazing

The doctor was very friendly and kind, and she helped me through a physically difficult test by talking to me and explaining everything.

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Great patient service. Always on time and caring.

Extremely friendly patient and courteous reception staff and concierge.

This is the second operation I have had with Prof Imam and could not be happier. Exceptional! My physiotherapist in France told me you should congratulate your surgeon for the great work. Can not recommend more!

In particular, the receptionists were cheery and welcoming. Theyvhalped make the appointment non-scary and set me at ease - so thanks to them!! 😊

Professional and prompt