113 results found for METABOLIC SURGERY Clinics in WEST MIDLANDS, ENGLAND

The online and telephone procedures for booking, confirming and updating appointments worked very smoothly and with minimal delays. My overall impression of the hospital throughout was one of calm, efficiency and professionalism. The reception staff were unfailingly friendly and helpful. Likewise the nursing and support staff I met could not have been more supportive and friendly - and sympathetic when required in the few anxious moments.

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Very efficient.. excellent treatment

The whole end to end service was excellent, very helpful and friendly staff, the procedure went smoothly and was explained, the hospital has excellent facilities and the food is first class.

Great patient service. Always on time and caring.

Professional and prompt

I would highly recommend the spire hospital as my experience was excellent

Our experience was very good.

This is the second operation I have had with Prof Imam and could not be happier. Exceptional! My physiotherapist in France told me you should congratulate your surgeon for the great work. Can not recommend more!

It didnt even feel like a hospital! All staff were very friendly, attentive and made the experience as positive as possible.