95 results found for MINIMALLY INVASIVE KNEE SURGERY Clinics in SURREY, SOUTH EAST

Very professional and efficient

Very speedy checkin

Overal friendly greeting by staff. Wait was slightly longer than anticipated, but staff were attentive throughout.

With the star rating I have nothing to add

Positive experience, totally stress free.

Helpful staff and nice facilities

Never spent long waiting but the staff and service was fast and friendly.

Good experience.

It didnt even feel like a hospital! All staff were very friendly, attentive and made the experience as positive as possible.

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.