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15-17 Lodge Road, London, United Kingdom, NW8 7JA
HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.
4.69
2570
patient reviews
St Thomas Street, London, United Kingdom, SE1 9BS
Better signage would be helpful.
4.78
3597
patient reviews
Roman House, Roman House, 296 Golders Green Rd, London, United Kingdom, NW11 9PY
KInd reception at entrance and friendly asistance at waiting area.
4.72
738
patient reviews
53 Parkside Wimbledon, London, United Kingdom, SW19 5NX
Overal friendly greeting by staff. Wait was slightly longer than anticipated, but staff were attentive throughout.
4.80
649
patient reviews
27 Tooley Street, London, United Kingdom, SE1 2PR
Overall my experience with HCA was ok - especially the care side which was friendly and effective, but the admin side was less efficient, particularly in terms of clarity in pricing and payment processes which seemed complex and uncoordinated.
4.80
4358
patient reviews
1 Welbeck Street, London, United Kingdom, W1G 0AR
Efficient
4.85
127
patient reviews
42-52 Nottingham Place, London, United Kingdom, W1U 5NY
Very professional and efficient
4.74
3016
patient reviews
Robert & Lisa Sainsbury Wing, Du Cane Road, London, United Kingdom, W12 0HS
I was an NHS patient in the Sainsbury wing prior to and after a TAVI procedure. All the staff were caring and extremely attentive and as far as I can tell I was not treated any differently to a private patient.
4.59
236
patient reviews
Sydney Street Outpatients and Diagnostic Centre,102 Sydney Street Chelsea, London, United Kingdom, SW3 6NJ
Very welcoming and seen on time
4.72
220
patient reviews
1 Welbeck St, Marylebone, London, London, United Kingdom, W1G 0AR
Facilities are good. Staff were friendly and helpful.
4.87
280
patient reviews