10 results found for MONOCLONAL GAMMOPATHY OF UNDETERMINED SIGNIFICANCE (MGUS) Clinics in WEST EALING, EALING

All the staff members I interacted with were very polite and helpful. The facility was clean and quiet with a welcoming atmosphere.

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Extremely friendly patient and courteous reception staff and concierge.

Overal friendly greeting by staff. Wait was slightly longer than anticipated, but staff were attentive throughout.

Good experience

This is the second operation I have had with Prof Imam and could not be happier. Exceptional! My physiotherapist in France told me you should congratulate your surgeon for the great work. Can not recommend more!

We had a video consultation

Brilliant service so far. I feel that I am in the best possible hands