10 results found for PINEAL TUMOURS Clinics in OAKLEIGH, BARNET

staff were also wonderful, providing excellent support and ensuring that my experience was as positive as possible. The entire team made me feel like I was in the best hands, and I am incredibly grateful for their kindness and professionalism.

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Staff were so great, friendly caring I felt so well looked after… the clinic is so clean

Extremely friendly patient and courteous reception staff and concierge.

Less than approachable receptionist. Excellent Consultant service with five stars

Nice place, helpful staff.

Kept waiting with no apology or explanation. Not given an accurate quote.

Brilliant service so far. I feel that I am in the best possible hands

Wonderful, as expected.