33 results found for PLEURAL INTERVENTIONS Clinics in WILLESDEN, BRENT

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

KInd reception at entrance and friendly asistance at waiting area.

Great patient service. Always on time and caring.

Extremely friendly patient and courteous reception staff and concierge.

Professional and prompt

It didnt even feel like a hospital! All staff were very friendly, attentive and made the experience as positive as possible.

Positive experience, totally stress free.

All the staff members I interacted with were very polite and helpful. The facility was clean and quiet with a welcoming atmosphere.

Good and helpful staff

Very positive!