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15-17 Lodge Road, London, United Kingdom, NW8 7JA
HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.
4.69
2570
patient reviews
5-10 Beaumont St, London, United Kingdom, W1G 6AA
Excellent and reassuring.
4.83
3529
patient reviews
13-14 Devonshire Street, London, United Kingdom, W1G 7AE
Excellent service from start to finish.
4.81
295
patient reviews
272 & 280 Kings Road, London, United Kingdom, SW3 5AW
Good experience
4.78
530
patient reviews
29 Basuto Road, London, United Kingdom, SW6 4BJ
Always excellent
4.88
108
patient reviews
184 Coombe Lane West, Kingston upon Thames, United Kingdom, KT2 7EG
It just seemed like a clean and very efficient environment. There was never any sense of panic, or rush but things happened smoothly and on time. Reception is very efficient.
4.89
1665
patient reviews
Chelsea Bridge Road, London, United Kingdom, SW1W 8RH
This is the second operation I have had with Prof Imam and could not be happier. Exceptional! My physiotherapist in France told me you should congratulate your surgeon for the great work. Can not recommend more!
4.74
1862
patient reviews
20 Devonshire Place, London, United Kingdom, W1B 6BW
Brilliant service at The London Clinic. Friendly, efficient and professional.
4.86
1369
patient reviews
Sudbury Hill, Harrow, London, United Kingdom, HA1 3RX
very good fascilities
4.73
1271
patient reviews