63 results found for POSTERIOR CRUCIATE LIGAMENT (PCL) RECONSTRUCTION Clinics in SHACKLEWELL, HACKNEY

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

This is the second operation I have had with Prof Imam and could not be happier. Exceptional! My physiotherapist in France told me you should congratulate your surgeon for the great work. Can not recommend more!

Friendly. Efficient. Seen on time. Made to feel welcome.

One small delay otherwise the operation was timely and the staff very good

Very positive!

Nice place, helpful staff.

Very kind staff

The hospital was easy to find and staff helpful at each stage as I was new to the hospital. It was clean and well signed to move around to the pharmacy and exit

Facilities are good. Staff were friendly and helpful.

They were fine front desk could be a bit nicer but was clean and spacious