79 results found for RECONSTRUCTIVE SURGERY Clinics in SNARESBROOK, REDBRIDGE

Experience at this hospital very pleasant

Very clean and on time didn't have to wait longer than my arranged appointment time

Very calm and reassuring atmosphere where every member of staff from the cleaner to the consultant was polite and helpful.

Overall my experience with HCA was ok - especially the care side which was friendly and effective, but the admin side was less efficient, particularly in terms of clarity in pricing and payment processes which seemed complex and uncoordinated.

Very professional and efficient

Better signage would be helpful.

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

The hospital were very accommodating even though I was running late as I had taken the wrong train from Surrey!

Friendly and helpful

Great facilities, helpful and friendly staff and consultant explained everything clearly