27 results found for RETZIUS-SPARING RADICAL PROSTATECTOMY Clinics in ALDERSBROOK, REDBRIDGE

Excellent care, staff are amazing and very supportive. Super clean in all areas.

Like a 5* hotel. Clean. Attentive care. Faultless.

Very professional and efficient

Excellent standards throughout.

Extremely friendly patient and courteous reception staff and concierge.

Quick appointments. Great specialists.

Great all round

Professional and prompt

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Great patient service. Always on time and caring.