16 results found for SACROILIAC JOINT INJECTION Clinics in MARYLEBONE, CENTRAL LONDON

Good thanks

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

I had an appointment booked for some Bloods at midday. I was maybe one or two minutes late but was still waiting at 12.20pm at which point i approached the desk to find that they were struggling to check my authorisation number despite me having emailed it to the booking administrator earlier, and despite sitting in the waiting room (so they could have asked me). When I finally went to see the nurse for the tests she didn’t a copy of the request form despite me having emailed it to the booking administrator the previous day. So a further delay whilst she went to ‘get the right tubes’. Please sort out the co-ordination between your departments

Well organised and clean

This is the second operation I have had with Prof Imam and could not be happier. Exceptional! My physiotherapist in France told me you should congratulate your surgeon for the great work. Can not recommend more!

Staff were very professional and helpful

Very nice hospital, staff were very friendly and helpful and overall experience was amazing

Friendly Staff, although they found it slightly difficult to change my GP practice and GP at OP reception

A wide ranging team of experts to cover ALL bases, relating to sports injury, prehab, rehab. A proactive approach to treatment and follow up.

Experience at this hospital very pleasant