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St Johns Wood, London, United Kingdom, NW8 7JA
Great patient service. Always on time and caring.
4.67
2602
patient reviews
27 Tooley Street, London, United Kingdom, SE1 2PR
Overall my experience with HCA was ok - especially the care side which was friendly and effective, but the admin side was less efficient, particularly in terms of clarity in pricing and payment processes which seemed complex and uncoordinated.
4.80
4358
patient reviews
Floor 15, Thames View, Fulham Palace Road, London, United Kingdom, W6 8RF
The doctor was very friendly and kind, and she helped me through a physically difficult test by talking to me and explaining everything.
4.70
333
patient reviews
13-14 Devonshire Street, London, United Kingdom, W1G 7AE
Friendly, organised and efficient with minimal wait time
4.81
294
patient reviews
184 Coombe Lane West, Kingston upon Thames, United Kingdom, KT2 7EG
Had excellent experience with staff and Prof Imam.
4.89
1662
patient reviews
498-504 Fulham Rd., London, United Kingdom, SW6 5NH
A very efficient and pleasurable experience. The first time I have used this service and was impressed by how easy it was to access.
4.83
27
patient reviews
42-52 Nottingham Place, London, United Kingdom, W1U 5NY
Very professional and efficient
4.74
3016
patient reviews
20 Devonshire Place, London, United Kingdom, W1B 6BW
Professional and prompt
4.86
1368
patient reviews
Bond House, 347-353 Chiswick High Road, London, United Kingdom, W4 4HS
All the staff members I interacted with were very polite and helpful. The facility was clean and quiet with a welcoming atmosphere.
4.80
486
patient reviews
15-17 Lodge Road, London, United Kingdom, NW8 7JA
HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.
4.69
2570
patient reviews