50 results found for SJÖGREN'S SYNDROME Clinics in TWICKENHAM, RICHMOND

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Good location in London.

Great patient service. Always on time and caring.

Extremely friendly patient and courteous reception staff and concierge.

A very efficient and pleasurable experience. The first time I have used this service and was impressed by how easy it was to access.

Professional and prompt

Had a 2pm appointment but had to wait an hour and was not seen until 3pm - really frustrated

Always friendly and accommodating. Easy to book online and easy to speak to over the phone as well. They have a lot of specialties which makes it very convenient. Overall they have very good specialists.

Very positive!

Nice place, helpful staff.