39 results found for SPINAL CORD TUMOUR Clinics in HERTFORDSHIRE, EAST OF ENGLAND

I was very pleased with everything.

The staff in the reception area were very friendly and treated me with respect. The environment was clean and tidy. The vending machine and seating helped to make my experience very pleasant.

Staff were so great, friendly caring I felt so well looked after… the clinic is so clean

KInd reception at entrance and friendly asistance at waiting area.

Courteous and helpful

Very professional and efficient

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Highly competent and dedicated staff whom make you feel safe to discuss anything openly. Their expertise is a fantastic attribute to the team. I felt understood and able to explain everything without feeling rushed and dismissed⁰

Professional and kind staff, just as one would expect from any health facility.

The hospital is always clean and child friendly. Staff are always polite and helpful. Great hospital overall.