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Thoracic (Back) Surgery Bethnal Green
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15-17 Lodge Road, London, United Kingdom, NW8 7JA
HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.
4.69
2570
patient reviews
19 Harley Street, London, United Kingdom, W1G 9QJ
my experience of the Harley street hospital was good.
4.80
146
patient reviews
1 Welbeck St, Marylebone, London, London, United Kingdom, W1G 0AR
Facilities are good. Staff were friendly and helpful.
4.87
280
patient reviews
OS Clinic, 45 Queen Anne St, London, United Kingdom, W1G 9JF
They were fine front desk could be a bit nicer but was clean and spacious
4.89
88
patient reviews
78 Harley Street, London, United Kingdom, W1G 7HJ
Wonderful, as expected.
4.90
151
patient reviews
na, na, United Kingdom, na
My treatment was excellent therefore I would definitely recommend Complex Spine.
4.97
16
patient reviews
40-42 Lee Terrace, London, United Kingdom, SE3 9UD
Hospital was very clean and staff were very efficient and welcoming throughout my stay, my one suggestion would be to allow patients to arrive closer to their procedure time when having local anesthetic, as there are only a small amount of checks needed prior therefor a lot of waiting around.
4.80
857
patient reviews
19 Harley Street, London, United Kingdom, W1G 9QJ
An outstanding service! The administrative team arranged for my first consultation within 24 hours of my first contacting them. I then had the spinal injection within a week of first seeing Mr Aylott.
4.89
45
patient reviews
84 Harley Street, London, United Kingdom, W1G 7HW
An amazing team. From Val the PA all the way through to the surgeon, you knew you were in the best hands.
4.86
104
patient reviews
42-46 Weymouth Street, London, United Kingdom, W1G 6NP
Staff were very professional and helpful
4.74
188
patient reviews