58 results found for THORACIC (BACK) SURGERY Clinics in LEWISHAM, EAST LONDON

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Facilities are good. Staff were friendly and helpful.

Great patient service. Always on time and caring.

my experience of the Harley street hospital was good.

Very kind staff

It didnt even feel like a hospital! All staff were very friendly, attentive and made the experience as positive as possible.

They were fine front desk could be a bit nicer but was clean and spacious

Always very good. Team are excellent

Wonderful, as expected.

Had a 2pm appointment but had to wait an hour and was not seen until 3pm - really frustrated