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15-17 Lodge Road, London, United Kingdom, NW8 7JA
HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.
4.69
2570
patient reviews
16 Devonshire St, Marylebone, London, United Kingdom, W1G 7AF
Very kind staff
4.71
476
patient reviews
45 Bolsover Street, London, United Kingdom, W1W 5AQ
Always very good. Team are excellent
4.78
17
patient reviews
19 Harley Street, London, United Kingdom, W1G 9QJ
my experience of the Harley street hospital was good.
4.80
146
patient reviews
1 Welbeck St, Marylebone, London, London, United Kingdom, W1G 0AR
Facilities are good. Staff were friendly and helpful.
4.87
280
patient reviews
OS Clinic, 45 Queen Anne St, London, United Kingdom, W1G 9JF
They were fine front desk could be a bit nicer but was clean and spacious
4.89
88
patient reviews
78 Harley Street, London, United Kingdom, W1G 7HJ
Wonderful, as expected.
4.90
151
patient reviews
High Road Buckhurst Hill, Essex, United Kingdom, IG9 5HX
Very clean and on time didn't have to wait longer than my arranged appointment time
4.84
1154
patient reviews
na, na, United Kingdom, na
My treatment was excellent therefore I would definitely recommend Complex Spine.
4.97
16
patient reviews
19 Harley Street, London, United Kingdom, W1G 9QJ
An outstanding service! The administrative team arranged for my first consultation within 24 hours of my first contacting them. I then had the spinal injection within a week of first seeing Mr Aylott.
4.89
45
patient reviews