82 results found for TONSILLITIS Clinics in WALTHAM FOREST, EAST LONDON

Staff were all very friendly and helpful. Wait time was only a few minutes.

Great facilities, helpful and friendly staff and consultant explained everything clearly

Very calm and reassuring atmosphere where every member of staff from the cleaner to the consultant was polite and helpful.

Very professional and efficient

Dr Rusinova is a brilliant specialist. Thank you!

The staff were polite and welcoming and made me feel very comfortable

Nice place, helpful staff.

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Hospital was very clean and staff were very efficient and welcoming throughout my stay, my one suggestion would be to allow patients to arrive closer to their procedure time when having local anesthetic, as there are only a small amount of checks needed prior therefor a lot of waiting around.

Excellent experience