48 results found for ABDOMINAL RECONSTRUCTION Clinics in EAST MIDLANDS, ENGLAND

Good thanks

Positive experience Easy to find from the station and a very quick walk The reception staff were friendly and helped provide directions Waiting area was clean and the seating was comfy

A very positive experience. Everything was explained to me very clearly and I left with the impression of a slick, efficient but caring organisation.

Very professional and efficient

It was excellent and the nurses and wider staff were all fantastic.

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Highly competent and dedicated staff whom make you feel safe to discuss anything openly. Their expertise is a fantastic attribute to the team. I felt understood and able to explain everything without feeling rushed and dismissed⁰

I felt so cared for as soon as I arrived. Everything was explained to me before my surgery and I was reassured right up to I was put to sleep. When I came round after surgery I could not have felt more cared for , everyone was amazing and I was continually checked on through the night. Food was amazing too, all of the staff were polite , respectful and kind.

I suggest that I order to minimise stress of waiting and chance of venous collapse a better way of managing patient admission both for patients and staff be tried. It seems crazy waiting to 7.00 am on the day to organise a list especially as blood matching fakes place the day before.So you know patients are primed and ready.

Friendly Staff, although they found it slightly difficult to change my GP practice and GP at OP reception