32 results found for AORTIC TUMOURS Clinics in HERTFORDSHIRE, EAST OF ENGLAND

Efficient and speedy booking of appointments, friendly and professional staff.

I was made to feel comfortable and everything was explained clear to me . I was made to feel at ease and everyone was very supportive and kind.

The staff in the reception area were very friendly and treated me with respect. The environment was clean and tidy. The vending machine and seating helped to make my experience very pleasant.

KInd reception at entrance and friendly asistance at waiting area.

Very kind staff

Positive experience, totally stress free.

we were only in the hospital for a relatively short period

The hospital was easy to find and staff helpful at each stage as I was new to the hospital. It was clean and well signed to move around to the pharmacy and exit

Very professional and efficient

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.